Systems Administrator

Charles IT • Stamford, CT

5d

About The Position

Charles IT is seeking a Systems Administrator to provide field and escalation support to clients. The role supports end users and a range of Microsoft, virtualization, backup, disaster recovery, and networking technologies. The position also involves customer communication, internal documentation, and maintaining service-ticket, time, and expense records in ConnectWise. The company describes its culture as guided by exceptional service, continuous improvement, passionate people, and honest and forthright conduct, with an emphasis on growth, balance, and belonging.

Requirements

• Strong communication skills.
• Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
• Enthusiasm for taking on challenges in a growing company with a diverse client base.
• Ability to work independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Nice To Haves

• Five or more years of experience is preferred.
• Certifications such as MCSA, VCP, or CCNA are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.

Responsibilities

• Provide support and troubleshooting to resolve technical issues for end users.
• Support Microsoft technologies, including Windows Server, Office 365/Exchange, SQL, and SharePoint.
• Support virtual environments, including VMware and Hyper-V.
• Support backup and disaster recovery solutions.
• Configure, install, and support network devices and services, including WAN and LAN connectivity, routers, firewalls, and security.
• Communicate with customers about ticket progress, impending changes, and agreed outages.
• Document internal processes and procedures related to duties and responsibilities.
• Maintain daily documentation by entering time, expenses, and work as service tickets in ConnectWise.
• Perform other duties as assigned.

Benefits

• 401(k) plan with employer contributions.
• Performance-based incentive opportunities.
• Employee discount and savings offerings.
• Paid time off (PTO).
• Paid holidays.
• Paid parental leave.
• Work-from-home (WFH) bank.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Employer-paid life insurance.
• Short- and long-term disability insurance.
• Flexible Spending Accounts (FSA).
• Well-being resources and support programs.
• Employer-paid dry-cleaning services.
• Friday team lunches.
• Corporate concierge services.
• Dog-friendly office.
• Team-building events and company-sponsored activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed