Systems Administrator

BCI Brands • New York, NY

3d

About The Position

BCI Brands is seeking an experienced, motivated, hands-on Systems Administrator to join its IT team. The role supports enterprise technology, cloud services, cybersecurity initiatives, and infrastructure improvements. The Systems Administrator will maintain a secure, reliable, and efficient IT environment while troubleshooting technical issues and supporting end users. This is a full-time position with an annual salary range of $80,000–$100,000, depending on experience. The role may require extended hours, weekends, or alternate shifts when business needs require, as well as lifting and installing IT equipment weighing 30 to 40 pounds without assistance.

Requirements

• At least 3 years of experience in Systems Administration or a similar IT role.
• Strong hands-on experience administering Microsoft 365 and its administrative portals.
• Proficiency with Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Solid understanding of networking, firewalls, VPNs, VLANs, and TCP/IP.
• Experience supporting Windows and Mac computers in a corporate environment.
• Experience with Microsoft Azure, Intune, and endpoint management.
• Familiarity with PowerShell scripting and automation.
• Working knowledge and experience with AI technologies, platforms, and tools, including generative AI and AI-powered applications.
• Proven experience managing Help Desk tickets and troubleshooting technical issues.
• Excellent communication, customer service, and problem-solving skills.
• Ability to work independently and collaborate effectively with an IT team.
• Ability to lift and install IT equipment weighing 30 to 40 pounds without assistance.
• Flexibility to work extended hours, weekends, or alternate shifts when business needs require.

Nice To Haves

• Experience with VMware vSphere, Microsoft Hyper-V, and hybrid cloud environments.
• Experience with Microsoft Defender, Conditional Access, and cybersecurity best practices.
• Familiarity with Mosyle for Business and Microsoft Intune’s MDM.
• Relevant Microsoft, CompTIA, or networking certifications.
• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Responsibilities

• Manage, maintain, and troubleshoot Windows servers, virtualization platforms, network infrastructure, and cloud environments.
• Administer and support Microsoft 365, including Entra ID, Exchange Online, SharePoint, Teams, OneDrive, Intune, Defender, and other Microsoft 365 Admin Centers.
• Manage Active Directory, user accounts, permissions, Group Policies, MFA, and Conditional Access.
• Handle, prioritize, troubleshoot, and resolve Level 1 and Level 2 Help Desk tickets.
• Provide technical support for Windows, macOS, iOS, and Android devices.
• Troubleshoot hardware, software, network connectivity, printing, and Microsoft 365 application issues.
• Manage system backups, patching, endpoint protection, and disaster recovery procedures.
• Support VMware, Hyper-V, Microsoft Azure, and hybrid infrastructure environments.
• Assist with employee onboarding, offboarding, equipment deployment, and account provisioning.
• Participate in network infrastructure improvements, server upgrades, and MDF/IDF projects.
• Maintain accurate technical documentation and proactively identify opportunities to improve IT operations.

Benefits

• Health benefits, including medical, dental, and vision
• Life insurance
• Flexible Spending Account
• 401(k) program
• Paid time off
• Robust holiday schedule
• Commuter benefits
• Training and development
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed