Systems Administrator

TekSynap•Aurora, CO

72d•Onsite

About The Position

We are seeking a Systems Administrator to join our team in Aurora, CO. T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred.
Must possess a Top Secret/SCI with CI poly.
US Citizenship
Active TS/SCI with CI Polygraph clearance

Nice To Haves

Comp TIA Security+
Windows Administrator Cert/Training
Milestone Certified Engineer (MCDE) preferred
Lenel Certified Professional (LCP) preferred

Responsibilities

Providing Tier III support for maintaining a secure environment.
Supporting the infrastructure including servers, computers, software and other devices/peripherals on standalone and/or secure government networks.
Troubleshooting application functionality, crash and performance.
Investigating user performance and working with external teams to improve user experience.
Assisting customers with Tier III incident resolution of Linux, Windows, Apple, and other software applications.
Identifying, analyzing, and resolving system incidents with both short-term workarounds and long-term solutions.
Communicating effectively (both oral and written) with a variety of individuals.
Working well in small and large team environments.
Responding to escalated service/team requests and exhibiting ownership until resolved or closed.
Willingness to provide initial triage, response, and notifications for incidents.
Participating in special projects.
Ensuring that records of system downtime and equipment inventory are properly maintained.
Training staff in how to use software and hardware.
Installing, configuring, modifying, and maintaining system hardware and software.
Diagnosing and recommending fixes to problems or potential problems with the network and its hardware, software, and systems.
Ensuring the stable operation of the servers, computers, software, and network connections.
Planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software and communication links.
Analyzing and resolving software program and connectivity issues.
Assisting in system design, development, and implementation.
Familiarity and ability to utilize Service Now ticketing system and process.