This role provides support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. The Systems Administrator will manage IT system infrastructure and associated processes. Responsibilities include supporting IT systems through day-to-day operations, monitoring, and problem resolution for various devices including client/server, storage, network devices, and mobile devices. The position also involves providing Tier 1 (Help Desk) and Tier 2 (Escalation) support for problem identification, diagnosis, and resolution, as well as supporting the escalation and communication of status to agency management and internal customers. Support for the dispatch system and hardware problems, with continued involvement in the resolution process, is also required. The role involves configuring and managing UNIX and Windows operating systems, installing and loading operating system software, troubleshooting, maintaining network component integrity, and configuring network components. Additionally, the Systems Administrator will implement operating system enhancements to improve reliability and performance.
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Job Type
Full-time
Career Level
Senior