Systems Administrator

Whittier Trust Company•Newport Beach, CA

26d•$75,000 - $95,000•Onsite

About The Position

Whittier Trust is hiring a Systems Administrator for its Newport Beach, California office. This is the only IT role at that office, so the administrator owns day-to-day IT support and infrastructure, with the Technology team available for larger projects and strategy. The position reports to the Senior Vice President, Director of Information Technology. The role supports a multi-site computing environment and includes responding to help desk requests, maintaining office infrastructure, installing upgrades, and owning technical projects. It offers opportunities to grow in cybersecurity, Azure, automation and integration using Workato, and improvements to IT and business processes. Responsibility in these areas may expand with the administrator’s experience and interests, and the role provides opportunities to collaborate with the Technology team on firm-wide initiatives.

Requirements

At least 3 years of experience in system administration or IT support, including administering Microsoft 365, Microsoft Entra ID, and Windows Server environments.
Working knowledge of networking fundamentals, including switches, routers, DHCP, and DNS.
Working knowledge of Windows endpoint imaging and deployment.
Experience with an IT service management or help desk ticketing platform.
Bachelor’s degree or equivalent experience.

Nice To Haves

Ivanti experience is preferred.
Interest in cybersecurity, Azure, automation and integration using Workato, and improving IT and business processes.

Responsibilities

Provide end-user support through the Ivanti help desk ticketing system and respond to requests by phone, email, and ticket.
Maintain the Ivanti platform, including IT Service Management (ITSM), Discovery, objects, forms, fields, environments, upgrades, patches, and integrations.
Respond promptly and courteously to user inquiries, problems, and needs.
Maintain Newport office infrastructure, including workstations, servers, network switches, routers, and cabling.
Support Windows workstations and Azure servers.
Manage Newport office applications, system security, communications, internet access, and hardware.
Maintain endpoint protection, multi-factor authentication, and patch compliance, and escalate security incidents to the Technology team.
Manage software deployment and patching.
Identify process improvements and system enhancements, including recommendations for optimizing Ivanti.
Support staff onboarding and offboarding by provisioning hardware, accounts, and system access.
Manage user accounts, licenses, security groups, and permissions in Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
Own technical projects by collaborating with stakeholders to gather requirements, develop solutions, verify and test them, and deploy them.
Identify and improve IT and business processes.
Document systems, procedures, and configurations for the Newport office.
Support applications including Laserfiche, Kiteworks, Microsoft 365, Microsoft Entra ID/Azure, 8x8, FoxIT, Salesforce, and SmartDeploy imaging.
Travel to the San Diego office when needed.