Systems Administrator

BXP • Boston, MA

18d • $80,000 - $113,675

About The Position

The Systems Administrator is responsible for day-to-day administration, support, and continuous enhancement of BXP’s enterprise business applications that support critical business operations. The role helps ensure application reliability, security, performance, and integrity; manages user support and system controls; and performs application analysis, development, implementation, and ongoing support for business initiatives and system enhancements.

The position administers and supports Oracle JD Edwards and other enterprise and SaaS applications, manages access and security, supports maintenance and releases, resolves application issues, and maintains documentation and audit readiness. It also contributes to project delivery, business process improvement, reporting, data validation, and automation using tools including SQL, Crystal Reports, SSRS, Microsoft Power Platform, SharePoint, and other approved technologies.

The role reports to the Manager, Business Applications. It includes regular interaction with BXP employees, contractors, managed service providers, software vendors, consultants, and technology partners. Occasional travel and after-hours support may be needed.

Requirements

• At least two years of experience in application administration, application support, business systems analysis, or a related field is preferred.
• A bachelor’s degree in a related field is preferred.
• Proven ability to troubleshoot and support enterprise and SaaS applications.
• Hands-on experience administering user access, security roles, scheduled jobs, integrations, or configurations.
• General understanding of relational databases and SQL.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to learn business concepts and translate operational needs into practical application, reporting, data, or workflow solutions.
• Customer service mindset and ability to collaborate with business users, vendors, and technical teams.
• Adaptability, sound judgment, and commitment to continuous learning, including AI.
• Ability to travel occasionally and provide after-hours support as needed.

Nice To Haves

• Experience with Oracle JD Edwards, MRI, Yardi, Procore, or similar ERP and business applications.
• Familiarity with Microsoft 365, SharePoint, and Power Platform, including Power BI, Power Apps, and Power Automate.
• Exposure to Python, APIs, ETL, or scripting.
• Familiarity with ServiceNow or other IT service management tools.

Responsibilities

• Serve as a primary point of contact for applications and provide responsive, high-quality support to business partners.
• Investigate and resolve complex and time-sensitive issues affecting financial and operational processes, escalating when appropriate.
• Perform root cause analysis and implement permanent solutions to recurring issues.
• Maintain accurate, audit-ready application documentation and ServiceNow records.
• Support user onboarding, offboarding, access changes, and training.
• Coordinate with managed service providers, software vendors, and other IT teams to resolve issues.
• Administer, configure, and monitor Oracle JD Edwards and other enterprise and SaaS applications.
• Support application maintenance, upgrades, patching, and releases while minimizing business disruption.
• Administer users, roles, and security according to segregation-of-duties principles, internal controls, and compliance requirements.
• Produce and analyze data integrity, security, and access review reports to strengthen controls and support audit readiness.
• Provide project management support on assigned projects and improvement initiatives and contribute to cross-functional efforts.
• Collaborate with stakeholders at all levels to drive projects to successful outcomes.
• Write functional and technical requirements and partner with the Application Development team from design through delivery.
• Develop an end-to-end understanding of business processes, including workflows, handoffs, decision points, exceptions, controls, systems, and data flows.
• Assist in creating current-state and future-state process flows to identify opportunities for improvement, standardization, and automation.
• Help design, build, and support solutions using Microsoft Power Platform, SharePoint, Copilot, and other approved tools.
• Administer, support, and enhance reports and dashboards using SQL, Crystal Reports, SSRS, and Power Platform tools.
• Assist with data validation, mapping, and reconciliation across integrations using tools such as Excel, SQL, and AI.
• Help identify practical AI and automation opportunities within security and responsible-use standards.

Benefits

• Competitive total rewards package including base salary and annual discretionary bonus.
• Medical coverage.
• Dental coverage.
• Retirement savings plan with competitive company match.
• Backup childcare.
• Educational assistance.
• Employee support programs.
• Commuter transit subsidy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level