Systems Administrator

State of Washington • Thurston County – Olympia, WA

10d • Remote

About The Position

Washington Technology Solutions (WaTech) is a state technology organization that sets strategic technology direction and provides core technology services. This position is part of the Agency Technology Services unit within the Strategy and Management Division. The unit provides services to internal and external agency staff, either directly or in coordination with other WaTech teams or external vendors. The Systems Administrator reports to the ATS Systems Administration Supervisor.

The role researches, designs, develops, and supports agency-wide solutions for Human Resources, Finance, and divisional line-of-business requirements. Solutions may use ServiceNow, PowerShell, GitHub, Power Apps, SQL, C#, and related technologies. Work includes troubleshooting, configuring platforms, supporting application databases, developing custom applications, and working with customers to ensure reliable delivery of business-critical systems. The position is approved for telework and requires a background check.

Requirements

• Five years of experience developing and supporting enterprise-level applications, including advanced customization, SQL databases, and scripting.
• At least one year of demonstrated proficiency developing, administering, migrating, and maintaining SharePoint and Office 365 services.
• At least one year of demonstrated proficiency developing and administering databases, including experience with SSRS, SSIS, and T-SQL.
• Formal education in computer science or a closely related field, or completion of an accredited certificate program, may substitute year for year for up to four years of required experience.
• Technical and non-technical writing skills.
• Experience managing source code using a source control product.
• Experience working with customers to gather business requirements and translate them into technical requirements.
• Ability to take action to learn and grow.
• Ability to take action to meet the needs of others.

Nice To Haves

• Experience using Microsoft Azure DevOps or GitHub Enterprise in a team development environment.
• Proven DevOps experience, including firewall requirements planning and server planning and administration in an Infrastructure as a Service environment.
• Knowledge of networking and telecommunications concepts.
• Knowledge of IT Infrastructure Library (ITIL).

Responsibilities

• Perform user-level administration and oversight of service-area systems to ensure appropriate system access.
• Establish and maintain system accounts and access.
• Migrate data from on-premises solutions to cloud solutions.
• Use the agency IT Service Management tool to respond to and manage user tickets.
• Develop and maintain ServiceNow reports, dashboards, and analytics for KPI tracking and operational visibility.
• Build, configure, and optimize workflows using Flow Designer and other automation capabilities.
• Use App Engine Studio to design and implement low-code/no-code solutions for business process automation.
• Apply JavaScript fundamentals and basic GlideRecord techniques for scripting, troubleshooting, and data operations.
• Support and maintain integrations, including REST API-based data exchange and Single Sign-On integrations.
• Design, develop, configure, and maintain DBMS monitoring tools and alerts.
• Perform DBMS installations, updates, and software validation as required.
• Build, maintain, and diagnose database configurations in accordance with agency standards and industry best practices.
• Implement database backup solutions and install database software and management tools across the agency to support enterprise services and customer agencies.
• Research, design, and develop agency-wide technology solutions supporting business requirements.
• Troubleshoot issues, manage platform configurations, support application databases, and develop custom applications for agency operations.
• Work directly with customers to support reliable delivery of business-critical systems.

Benefits

• Medical and dental plan options for the employee and family.
• Paid leave and holidays.
• Retirement plan options.
• Telework and flexible schedule options are available to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed