Systems Administrator (Slate)

University of Miami•Coral Gables, FL

About The Position

The University of Miami Information Technology & Systems Department is hiring a full-time Systems Administrator to maintain and administer applications, ensuring optimal performance and rapid recovery from emergencies. The role is responsible for effective provisioning, installation, configuration, operation, and maintenance of software and related infrastructure. For Enrollment Technologies, the role administers the configuration, operations, security, access management, availability, and vendor coordination of enterprise applications, with a focus on Slate. The incumbent helps ensure assigned systems remain secure, reliable, compliant, and aligned with University IT governance standards. The role serves as a technical liaison among business stakeholders, software vendors, implementation partners, information security, infrastructure, and identity management teams. The Systems Administrator supports Slate operations and users, coordinates system support and changes, and designs, tests, and implements functionality and integrations that improve admissions processes. The role also contributes to security, audit, change-management, disaster-recovery, and business-continuity activities. This list of duties is not all-inclusive and may be expanded as necessary.

Requirements

Bachelor’s degree in a relevant field, or an appropriate combination of relevant education, experience, and/or certifications.
Minimum 3 years of experience administering SaaS applications; higher education experience is preferred.
Experience with application administration, integrations, access controls, audits, change management, and recovery.
Knowledge of requirements analysis, process and data design, and third-party application management.
Skills in prioritization, resource planning, timely delivery, problem-solving, and process improvement.
Clear documentation, stakeholder communication, client support, and familiarity with technical tools.
Professionalism demonstrated through initiative, reliability, accountability, confidentiality, integrity, respect, and collaboration.

Nice To Haves

Slate Certification preferred.
Slate implementation experience preferred.
Experience administering SaaS applications in a higher education environment preferred.

Responsibilities

Monitor system logs and activity.
Install, maintain, and update project and task tracking tools.
Manage account additions, changes, and removals, and maintain the integrity of accounts and data.
Manage security features to protect confidential information while enabling appropriate access.
Research, install, and test software updates and patches for applications and platforms.
Research new technologies and present recommendations on enterprise application purchases.
Update application inventories and document changes.
Provide training and learning opportunities for enterprise employees and consultants.
Develop, support, and maintain applications for clients; provide scripting and programming support for major enterprise projects.
Develop and maintain service level agreements with user departments and enterprise business units.
Prepare and monitor budgets for areas of functional responsibility.
Work with IT colleagues to define metrics for measuring and communicating efficiency and effectiveness.
Adhere to University and unit policies and procedures and safeguard University assets.
Configure, operate, secure, and coordinate vendors for enterprise applications supporting Enrollment Technologies.
Coordinate Slate support, incidents, upgrades, releases, maintenance, and stakeholder communications.
Configure and monitor SaaS applications, including integrations, service accounts, scheduled processes, performance, availability, and issue resolution.
Manage user access and account lifecycles, security roles, permissions, and access reviews using least-privilege principles; support security assessments, audits, remediation, and evidence collection.
Follow University change-management and Change Advisory Board requirements for deployments and post-implementation validation; maintain system, configuration, support, security, and audit documentation.
Support disaster recovery and business continuity planning, testing, and remediation, coordinating with relevant business units and technical teams.
Gather requirements and recommend, design, document, test, and implement Slate functionality and integrations to improve admissions processes.
Apply Agile/Scrum practices, including creating user stories and acceptance criteria and promoting Agile values.
Administer Slate workflows, forms, rules, queries, portals, dashboards, datasets, communications, integrations, accounts, security roles, and scheduled tasks.
Support and train users, troubleshoot system and process issues, and maintain business-process documentation, training materials, and user guides.
Monitor data accuracy and integrity across systems, recommend improvements, and participate in the Slate community to identify best practices and enhancement opportunities.