Systems Administrator

Integris•Owings Mills, MD

24d

About The Position

The Systems Administrator administers and supports client desktop, server, network, virtualization, Microsoft 365, and cloud infrastructure environments while maintaining security best practices. The role provides advanced technical support, handles escalated issues, and helps ensure the stability and performance of client environments across multiple technologies. It is the first escalation point beyond the Systems Technician level and is responsible for resolving complex issues efficiently and effectively. Work may be performed from the service desk, in the field, at a client site, in an Integris office, or from a remote home office, depending on business and client needs. The position may participate in an on-call rotation supporting critical systems outside normal business hours, including evenings, weekends, and holidays; availability during assigned periods and timely responses to urgent incidents are essential. The administrator provides customer service through phone, email, remote, and onsite support, and helps clients and colleagues through knowledge sharing, technician mentoring, documentation, and process improvement.

Requirements

3–5 years of progressively responsible experience supporting infrastructure, end-user technologies, networking, virtualization, Microsoft 365, and cloud platforms.
Demonstrated success supporting client environments, serving as a technical escalation resource, and resolving advanced infrastructure and end-user support issues.
Experience mentoring junior technical staff and contributing to documentation and operational best practices.
Administration and troubleshooting experience with Windows Server and Windows Workstation environments.
Strong Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams, Intune, and related services.
Understanding of identity and access management, including Active Directory, Microsoft Entra ID, password resets, permissions, and user lifecycle support.
Working knowledge of Microsoft 365 security best practices and Zero Trust concepts.
Experience administering and troubleshooting Hyper-V and VMware virtualization platforms.
Azure administration and cloud infrastructure support experience, including virtual machines, storage, backup, and related services.
Networking experience with firewall administration, wireless access points, network segmentation, routing concepts, DNS, DHCP, VPN, VLANs, and Layer 2/3/4 switching.
Experience with firewall and network platforms such as SonicWall, Meraki, WatchGuard, Auvik, or similar technologies.
Experience with MSP toolsets and documentation platforms such as ConnectWise, ConnectWise RMM/Automate, IT Glue, or similar technologies.
Experience administering backup and disaster recovery solutions such as Datto, Veeam, or similar technologies.
PowerShell scripting and automation concepts to improve operational efficiency.
Working knowledge of Microsoft Copilot and AI-enabled administration tools.
Ability to use approved AI solutions to improve troubleshooting, documentation, operational efficiency, and knowledge management.
Understanding of security, governance, and data-protection considerations for AI-enabled workplace technologies.
Valid driver’s license.

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
At least one intermediate certification preferred; examples include AI-103, CCNA, MS-102, AZ-104, AZ-900, CompTIA Security+, or CompTIA Network+.
Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT environment.

Responsibilities

Work assigned tickets in SLA order and assess, plan, troubleshoot, and resolve administrator-level issues.
Serve as the primary technical escalation resource for Systems Technicians, providing guidance and follow-up on resolutions.
Support advanced service desk, field, server, network, cloud, and line-of-business application issues; escalate complex engineering-level issues when appropriate.
Consult with internal and external stakeholders and provide technical expertise on client environments.
Develop processes and knowledge base articles to improve team efficiency and effectiveness.
Provide professional, communicative, customer-focused support with reliable follow-through and problem-solving.
Provide advanced end-user, server, networking, virtualization, Microsoft 365, and cloud support and troubleshooting.
Administer and support client infrastructure, including servers, workstations, firewalls, switches, wireless access points, virtualization platforms, and cloud technologies.
Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, Intune, and Microsoft Entra ID.
Troubleshoot networking, connectivity, firewall, VLAN, DNS, DHCP, VPN, and wireless issues.
Support backup, disaster recovery, documentation, ticketing, remote management, and monitoring platforms.
Collaborate with colleagues, provide technical guidance, and help address emergent problems.
Follow ITIL concepts and organizational Standard Operating Procedures; create SOPs as needed.
Coach Systems Technicians and assist with onboarding, training, and development of technical team members.
Contribute to team training materials and knowledge base documentation.
Promote effective use of approved AI tools, share AI-enabled productivity techniques, and support standardization of best practices.
Assist clients and internal teams in adopting AI-enabled productivity solutions and best practices.