Systems Administrator

Goosehead Insurance•Westlake, OH

15d

About The Position

The Systems Administrator supports and maintains enterprise infrastructure systems that enable secure, reliable, and efficient business operations. The role administers and optimizes servers, cloud platforms, identity services, virtualization, storage, and backup systems, with responsibility for system availability, performance, and security. The position ensures the reliability and security of critical business systems through monitoring, troubleshooting, automation, and ongoing improvements. It collaborates with internal teams, vendors, and stakeholders on operational needs and technology initiatives while maintaining organizational standards and security requirements. The role also participates in on-call support and after-hours maintenance as required.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant work experience.
3–5 years of experience administering enterprise infrastructure environments.
Experience supporting Windows Server, Active Directory, Microsoft 365, and Microsoft Entra ID environments.
Experience managing virtualization platforms such as VMware vSphere or Microsoft Hyper-V.
Experience with cloud platforms, preferably Microsoft Azure.
Experience with backup, disaster recovery, and infrastructure monitoring solutions.
Demonstrated experience troubleshooting and resolving complex infrastructure and systems issues.
Strong knowledge of Windows Server administration and enterprise infrastructure technologies.
Experience with Active Directory, Microsoft Entra ID, Microsoft 365, and Azure administration.
Knowledge of virtualization platforms such as VMware vSphere and Hyper-V.
Experience with backup, disaster recovery, and business continuity solutions.
Understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
Experience with infrastructure monitoring, system performance tuning, and troubleshooting.
Knowledge of cybersecurity best practices, vulnerability management, and access controls.
Strong analytical, problem-solving, and decision-making abilities.
Effective verbal and written communication skills and ability to collaborate across teams.
Ability to manage multiple priorities and projects in a fast-paced environment.
Strong organizational skills and attention to detail.

Nice To Haves

Experience with PowerShell scripting and process automation.
Industry certifications such as Microsoft Azure Administrator Associate, Microsoft Certified: Identity and Access Administrator Associate, VMware VCP, CompTIA Server+, Security+, or equivalent certifications.

Responsibilities

Administer and maintain enterprise server, cloud, virtualization, and storage environments.
Manage infrastructure services including Active Directory, Microsoft Entra ID, DNS, DHCP, and Group Policy.
Monitor system performance, availability, and security.
Implement and support infrastructure security controls, patching, and vulnerability remediation.
Manage backup, recovery, and disaster recovery solutions to support business continuity.
Troubleshoot and resolve complex infrastructure, system, and service-related issues.
Develop and maintain automation scripts, technical documentation, and operational procedures.
Support infrastructure projects, system upgrades, migrations, and technology implementations.
Participate in on-call support and after-hours maintenance activities as required.
Collaborate with internal teams, vendors, and stakeholders to deliver secure and reliable technology solutions.