Systems Administrator

SWBC•San Antonio, TX

53d•Onsite

About The Position

SWBC is seeking a talented individual to administer and configure enterprise systems, monitor and ensure system up-time, provide system performance analysis, and troubleshooting for production Windows Server environment. At SWBC, you'll be part of a collaborative team that values innovation, service, and professional growth. As a Systems Administrator, you'll have the opportunity to work on impactful technology initiatives, strengthen the reliability and security of our infrastructure, and develop your expertise in an environment that encourages continuous learning and career advancement.

Requirements

Associate's Degree in Business Technology, Management Information Systems, or related field of study from an accredited college or university or equivalent experience required.
Minimum of two (2) years of experience in Windows Systems Administration.
Strong hardware and software troubleshooting skills.
Working knowledge of Windows server administration.
General understanding of IT network and security procedures and standards.
Strong analytical and problem solving skills.
Exceptional communication and interpersonal skills in order to effectively communicate with a wide range of personnel.
Proficient in MS Office desktop applications including MS Word and Excel.
Able to lift and/or push up to 10-20 lbs. of electronic/communications equipment or other documents.
Able to stoop, kneel, and stand to access server equipment.
Able to sit for long periods of time.
Able to travel locally.

Nice To Haves

Bachelor's Degree preferred.
Experience with enterprise monitoring solutions such as SolarWinds Orion preferred.
Experience and working knowledge of infrastructure management software such as Nutanix, Nutanix Files and VMware vSphere are preferred.
Experience with PKI/SSL Certificate Administration preferred.
Experience and working knowledge of server administration such as Microsoft Windows Active Directory, DNS, DHCP, IIS, Windows updates, and backups is preferred.
Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) preferred, A+ or Network+ preferred.

Responsibilities

Troubleshoots performance issues, provides Tier II support for reported incidents, drives root cause analysis and successfully solves problems within Windows environment, following change management standards to implement successful solutions.
Ensures the up-time, health and efficiency of our production server environment, validates monitoring alerts, creates support tickets as required, and executes predefined troubleshooting procedures, provides end-user technical support via telephone and ticketing system, and takes ownership of customer issues to include routing, prioritizing, and troubleshooting to resolution.
Configures and administers Windows systems using Nutanix and VMware vSphere adhering to System Engineering standards. Provides Tier II support to include, but not limited to, server hardware, Web services, Active Directory, DNS, and Exchange; creates AD groups & users and understands user permissions, and performs routine maintenance such as Windows Updates, server reboots, and backups.
Documents system information and trains NOC, Service Desk and other Tier I personnel on optimal return to service and troubleshooting procedures.
Performs other duties as required, and participates in on-call rotation duties after-hours.