Systems Administrator

Whittier Trust•Newport Beach, CA

25d•Onsite

About The Position

Whittier Trust is hiring a Systems Administrator for its Newport Beach, California office. This is the office’s only IT role, serving as the first point of contact for day-to-day technical support, with the Technology team available for larger projects and strategy. The position reports to the Senior Vice President, Director of Information Technology. The Systems Administrator supports the firm’s multi-site computing environment, maintains Newport office infrastructure, resolves help desk requests, installs upgrades, and owns technical projects. The role includes administering the Ivanti service management platform, supporting Windows workstations and Azure servers, managing Microsoft 365 accounts and services, and helping maintain the firm’s security program. The position also provides IT support for staff onboarding and offboarding and documents Newport office systems, procedures, and configurations. The role offers growth opportunities in cybersecurity, Azure, automation and integration using Workato, and IT and business process improvement. Project responsibilities may expand as the employee’s experience and interests grow. The System Administrator may also travel to the San Diego office when needed.

Requirements

At least 3 years of experience in system administration or IT support, including administration of Microsoft 365, Microsoft Entra ID, and Windows Server environments.
Working knowledge of networking fundamentals, including switches, routers, DHCP, and DNS.
Working knowledge of Windows endpoint imaging and deployment.
Experience with an IT service management or help desk ticketing platform.
Bachelor’s degree or equivalent experience.
Ability to work independently and own an office’s day-to-day IT.
Clear communication and self-directed problem-solving skills.

Nice To Haves

Ivanti experience is preferred.
Interest in cybersecurity, Azure, automation and integration work using Workato, and improving IT and business processes.

Responsibilities

Provide end-user support through the Ivanti help desk ticketing system and respond to requests by phone, email, and ticket.
Maintain the Ivanti platform, including IT Service Management (ITSM), Discovery, objects, forms, fields, environments, upgrades, patches, and integrations.
Address user inquiries, problems, and needs with prompt and courteous assistance.
Maintain Newport office infrastructure, including workstations, servers, network switches, routers, and cabling.
Support Windows workstations and Azure servers.
Manage Newport office applications, system security, communications, internet access, and hardware.
Support the firm’s security program by maintaining endpoint protection, multi-factor authentication, and patch compliance, and escalating security incidents to the Technology team.
Handle software deployment and patch management.
Identify process improvements and system enhancements, and recommend ways to optimize the Ivanti platform.
Support staff onboarding and offboarding, including provisioning hardware, accounts, and system access.
Manage user accounts, licenses, security groups, and permissions in Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive.
Own technical projects by collaborating with stakeholders to gather requirements, develop a solution, verify and test it, and deploy it.
Identify and improve IT and business processes.
Document systems, procedures, and configurations for the Newport office.
Provide support for Laserfiche, Kiteworks, Microsoft 365, Microsoft Entra ID/Azure, 8x8, FoxIT, Salesforce, and SmartDeploy imaging.
Travel to the San Diego office when needed.