Systems Administrator Tier I_TS/SCI Poly

General Dynamics Information Technology•Las Cruces, NM

4d•Onsite

About The Position

Transform technology into opportunity as a Systems Administrator Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to improve overall customer satisfaction.

Requirements

1+ years of related experience
US Citizenship Required: Yes
Technical Training, Certification(s) or Degree, with 1+ years of experience technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
1+ years of directly related experience in systems administration and analysis.
Candidate must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification.
Security+ CE Certification preferred.
In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.
As part of your role/function on the program; you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them.
Please be aware that because of these critical duties; you will be subject to additional IT system monitoring; and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures.
Privileged Users are subject to a zero tolerance policy for security violations.
Due to the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.

Nice To Haves

UNIX/LINUX System Administration - Preferred
Windows System Administration - Preferred

Responsibilities

Manages the functionality and efficiency of a group of computers running on one or more operating systems.
Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
Provide IT Service Management functions and first level troubleshooting to all customers.
Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
Analyze, diagnose, and isolate failures to hardware.
Directly replace or coordinate replacement of hardware failures.
Collect data for proper escalation and resolution by Tier 2/3.
Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
Perform modifications to authorized user lists, user profiles, and file system maintenance.
Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
Perform visual inspections of hardware and document/report all findings.
Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
Manage account requests and provide account management responsibilities for personnel on numerous systems.
Know all functional leads and technicians for all the managed systems by the program.
Understand local site command and hierarchy.
Know POC's for systems that the Program does not have responsibility for.
Interface with customers and government officials.
Participates in special projects as required.

Benefits

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.