Systems Administrator, Tier 2, Lev 2 (AE26061150)
About The Position
AEITS, a GTSC company, seeks a Systems Administrator, Tier 2, Level 2. This role provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. The position may involve coaching and guiding less-experienced professionals. The administrator will apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Remote support will be provided through desktop mirroring and other remote access applications for worldwide sites. The role also involves identifying, investigating, resolving, and following up on problems brought to the helpdesk by users of cloud infrastructure.
Requirements
- Hardware
- Remote Assistance
- Remote Desktop
- CompTIA A+ CE
- CompTIA Network+ CE
- Privileged User
- Must Sign an NDA
- High School or GED with 15 years' experience; or Bachelor's Degree with 10 years' experience
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Benefits
- 401K with employer contribution. Fully vested at 1 year anniversary.
- Five (5) weeks comprehensive annual leave (25 workdays).
- Additional leave can be earned in lieu of overtime.
- 11 Paid Federal Government Holidays.
- Up to $5,000 annually for individually tailored education / training program.
- Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.
- Short-term and long-term disability.
- Generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.
- All employees are eligible to earn generous incentives and performance bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
