Systems Administrator, Tier 2, Lev 2 (AE26061150)

Advantage Engineering & IT Solutions•Annapolis Junction, MD

1d•Onsite

About The Position

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. May coach and provide guidance to less-experienced professionals. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identifies, investigates, resolves, and follows up on problems brought to the helpdesk by users of cloud infrastructure.

Requirements

Hardware Remote Assistance
Remote Desktop
CompTIA A+ CE
CompTIA Network+ CE
Privileged User
Must Sign an NDA
High School or GED with 15 years' experience
Bachelor's Degree with 10 years' experience

Responsibilities

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Benefits

401K with employer contribution
Fully vested at 1 year anniversary
Five (5) weeks comprehensive annual leave (25 workdays)
Additional leave can be earned in lieu of overtime
11 Paid Federal Government Holidays
Up to $5,000 annually for individually tailored education / training program
Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents
Short-term and long-term disability
Generous portion towards the cost of monthly medical plans
1 dental plan
1 vision plan
Generous incentives and performance bonuses