Systems Administrator, Tier 2, Lev 3 (AE26061220)
About The Position
GTSC seeks a Systems Administrator, Tier 2, Level 3. This role provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. The administrator may coach and provide guidance to less-experienced professionals, apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. They will provide remote support access through desktop mirroring and other remote access applications for worldwide sites and identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
Requirements
- Hardware
- Remote Assistance
- Remote Desktop
- CompTIA A+ CE
- CompTIA Network+ CE
- Privileged User
- Must Sign an NDA
- Top Secret SCI with appropriate polygraph clearance
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Benefits
- Generous paid time off
- Comprehensive benefits
- Retirement plan
- 11 paid holidays
- Five weeks of PTO to start
- Variety of medical, dental, and vision plans
- Company-paid life insurance and disability coverage options, including voluntary supplemental plans
- Generous 401(k) employer match
- Potential for an additional discretionary employer contribution
- Flexible schedules
- Robust employee referral bonus program
- Training
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
