Systems Administrator II

University of Central Oklahoma•Edmond, OK

9d•Onsite

About The Position

Under the supervision of the Director of Cloud and Data Center Services, the Systems Administrator II helps to support, monitor, and maintain the virtual infrastructure, including Microsoft Windows Servers, domain, and application services. This position operates and configures various technologies to maximize the virtual infrastructure as well as University systems and applications. This position is responsible for analyzing system and user requirements and developing solutions for new solutions and improving existing solutions. Help to ensure 24x7 availability of technical infrastructure through redundancy and technical support. Helps with solutions to problems that may arise in an expeditious, efficient, and timely manner. Responsible for performing job duties in accordance with the mission, vision, and values of the University of Central Oklahoma. Responsible for installing, configuring, monitoring, and supporting University systems and services to standards and best practices – including Microsoft Windows Servers, Active Directory, Azure Active Directory (Microsoft Entra ID), Group Policy, federation services, filesystems (DFSR), RBAC, Microsoft IIS, WSUS, PKI and certificate services, and applications. Understand and resolve issues with University systems and applications while adhering to Incident and Change Management frameworks. Responsible for the executive setup and will arrange, monitor, and patch University systems and applications in alignment with best practices and security policy. Serves as a Tier III escalation point for Systems and Applications teams. Monitors systems and applications and responds to alerts in a timely manner. Monitors resource usage and trends; optimizes and/or increases scalability as needed. Investigates opportunities to automate and delivers with scripting. Creates and maintains documentation including diagrams, operational, support, and disaster recovery procedures; regularly reviews and updates documentation. Publishes client-facing support documents to improve user experience. Maintains access, security, scalability, and usability of assigned application(s). Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption, which includes developing road maps, guides, standards, and procedures. Interacts with end users, service desk, team members and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases. Creates and maintains documentation including diagrams, operational and support procedures. Publishes client-facing support documents to improve user experience. Collaborates with Technology Resource Center trainers and support staff to create online training modules and deliver scheduled and just-in -time application training opportunities. Maintain access, security, scalability and usability of assigned application(s). Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption, which includes developing road maps, guides, standards and procedures. Interacts with end users, service desk, team members and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases. Performs other duties as assigned.

Requirements

Bachelor’s degree and 3 years of experience managing, configuring, optimizing, and maintaining virtualized environments on an enterprise scale including Microsoft Windows Server, domain services, and application services; or an equivalent combination of experience and education that provides knowledge of and exposure to fundamental theories, principles, and concepts.
Knowledge and experience of the following: Microsoft Windows Server, domain and federated services, PKI and certificate management.
Must possess strong customer service and interpersonal skills.
Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.
Excellent verbal and written communication skills.
Ability to communicate technical concepts to non-technical users.
Ability to facilitate team interaction and client meetings effectively.
Ability to work independently or with specialized group and maintain courteous attitude in dealing with students, faculty, and staff.
Manage and prioritize work effectively with minimal supervision.
Proficient with Microsoft Office Professional.
Continually updates skills and knowledge relative to the position and the technology industry.
Adheres to and complies with UCOs shared values and the Office of Information Technology’s Code of Ethics.
This position may be assigned 24x7x365 on-call rotation responsibilities and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.

Nice To Haves

Related certifications (i.e. VMware, Microsoft, Cisco, Linux, CompTIA Security).
Experience in customer support and system administration or related area.
Experience with Microsoft Windows Servers.
Experience with domain services; including, Active Directory, Azure Active Directory (Microsoft Entra ID), Group Policy, and federative services.
Experience with supporting and maintaining applications.
Experience with PKI and certificate management.
Experience with scripting and automation (i.e., PowerShell, Python, Ansible).
Familiarity with ITIL concepts and the ability to follow existing Problem, Change, and Incident Management procedures.

Responsibilities

Help to support, monitor, and maintain the virtual infrastructure, including Microsoft Windows Servers, domain, and application services.
Operate and configure various technologies to maximize the virtual infrastructure as well as University systems and applications.
Analyze system and user requirements and develop solutions for new solutions and improving existing solutions.
Ensure 24x7 availability of technical infrastructure through redundancy and technical support.
Help with solutions to problems that may arise in an expeditious, efficient, and timely manner.
Install, configure, monitor, and support University systems and services to standards and best practices – including Microsoft Windows Servers, Active Directory, Azure Active Directory (Microsoft Entra ID), Group Policy, federation services, filesystems (DFSR), RBAC, Microsoft IIS, WSUS, PKI and certificate services, and applications.
Understand and resolve issues with University systems and applications while adhering to Incident and Change Management frameworks.
Perform executive setup and arrange, monitor, and patch University systems and applications in alignment with best practices and security policy.
Serve as a Tier III escalation point for Systems and Applications teams.
Monitor systems and applications and respond to alerts in a timely manner.
Monitor resource usage and trends; optimize and/or increase scalability as needed.
Investigate opportunities to automate and deliver with scripting.
Create and maintain documentation including diagrams, operational, support, and disaster recovery procedures; regularly review and update documentation.
Publish client-facing support documents to improve user experience.
Maintain access, security, scalability, and usability of assigned application(s).
Research and communicate new features of assigned application(s) and unused tool functionality to drive platform expansion and adoption, which includes developing road maps, guides, standards, and procedures.
Interact with end users, service desk, team members and stakeholders in gathering information to define and document required changes to the environment.
Assist IT management in preparing business and use cases.
Collaborate with Technology Resource Center trainers and support staff to create online training modules and deliver scheduled and just-in-time application training opportunities.
Perform other duties as assigned.