Systems Administrator II

Toole Design Group LLC•Silver Spring, MD

7d•$93,000 - $103,000•Hybrid

About The Position

At Toole Design, we’re leading the way in creating safer, more connected communities through sustainable multimodal transportation design. We’re looking for a Systems Administrator II to join our IT team. We have a cloud-native identity and device management architecture aligning with Microsoft’s modern best practices, so you’ll focus on improving systems and efficiency, not patching legacy infrastructure. We’re a purpose-driven team of technical experts and operations professionals who believe streets should work for everyone. At Toole Design, you’ll join a collaborative environment where operations professionals work alongside industry leaders, with mentorship and development opportunities designed to help you grow your expertise. We are targeting a salary range of $93,000 to $103,000 for this position.

Requirements

5+ years of hands-on systems administration / IT experience, including Tier 2 support
Associate's degree or comparable technical training and experience
Strong written and verbal communication skills, with the ability to build relationships and collaborate effectively across all levels of the organization
Experience implementing identity as part of a Zero Trust model - such as Conditional Access, PIM, SSO/SCIM (preferably Entra ID)
Experience with endpoint management and application deployment (preferably Intune)
Scripting and automation experience (PowerShell and Microsoft Graph preferred)
Working knowledge of networking, Wi-Fi, and firewalls
Experience managing multiple projects to scope and schedule
Strong attention to detail and organizational skills
Ability and willingness to travel occasionally (3-6 times per year), as needed, to support business or project needs

Nice To Haves

Familiarity using AI coding assistants to speed automation work is a plus

Responsibilities

Keeping Toole Design's technology running smoothly across our 24 office locations and remote teams, keeping our enterprise technology dependable and our teams productive.
Designing, maintaining, and continuously improving our infrastructure, ensuring secure, reliable systems that keep our teams connected and productive.
Providing Tier 2 helpdesk support.
Configuring, maintaining, and troubleshooting cloud services, hardware, and software.
Taking ownership of IT projects from planning through completion.
Bringing a collaborative, customer-first approach to directly helping staff solve problems.
Mentoring junior IT team members to help build a collaborative, continuously learning team.
Influencing technology decisions.
Leading meaningful initiatives.
Continuing to grow your technical expertise alongside a collaborative IT team.