Systems Administrator I
About The Position
Locknet Managed IT is seeking a motivated and service-oriented Systems Administrator I to support our clients and internal users by ensuring reliable, secure, and efficient computer operations. This role is ideal for someone early in their IT career who enjoys problem-solving, helping others, and building foundational technical skills in a fast-paced, client-focused environment. In this position, you’ll be on the front lines of IT support—responding to help requests, troubleshooting technical issues, and delivering solutions using modern diagnostic and remote management tools. You’ll play a critical role in keeping our clients productive and confident in their technology.
Requirements
- College diploma in Computer Science or a related field, or two years of equivalent hands-on IT experience
- Experience supporting Microsoft desktop and server operating systems and Microsoft Office
- Strong customer service mindset with excellent verbal and written communication skills
- Ability to troubleshoot hardware and software issues across PCs, printers, laptops, and servers
- Working knowledge of diagnostic and help desk tools
- Strong documentation, organizational, and time management skills
- Highly motivated, detail-oriented, and eager to learn
- Ability to prioritize tasks effectively in a fast-paced environment
- Comfortable working both independently and as part of a collaborative team
Nice To Haves
- University degree in Computer Science
- Industry certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, MCSE
Responsibilities
- Provide first-level technical support by receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, and ticketing systems
- Build rapport with users, gather problem details, and deliver friendly, professional service
- Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes
- Perform remote-based solutions including software installs, upgrades, system configuration, backups, and preventative maintenance
- Escalate issues as needed while maintaining clear documentation through resolution
- Test and verify fixes to ensure issues are fully resolved
- Complete post-resolution follow-ups to ensure user satisfaction
- Identify trends in support issues and contribute to preventative solutions, help sheets, and FAQs
- Participate in an after-hours on-call rotation as scheduled
- Perform other duties as assigned
Benefits
- 401(k) with 50% company match (up to your first 8%)
- Medical, dental, vision, and life insurance
- Company-paid short- and long-term disability
- Paid time off
- Paid holidays
- Parental leave
- Family care days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
