Administrator I, Quality Systems

Herbalife•Torrance, CA

About The Position

This position will serve as a Systems Administrator for Herbalife's Quality Enterprise Systems. The individual will be responsible for the maintenance, management, and deployment of systems within Herbalife’s global Quality unit. This includes performing system administrative tasks and day-to-day support functions for Quality Systems, such as Labware LIMS, Vaisala CMS, Valgenesis VLMS, and QMS. The role also involves addressing and resolving system issues and communicating gating items to management, business process owners, and users.

Requirements

Demonstrated knowledge and experience with the administration of Quality Enterprise Systems
Working knowledge of relational database management systems such as Oracle and MSSQL
Strong knowledge of applicable Quality Systems and current Good Manufacturing Practice (cGMP) requirements (FDA, EU, ICH)
Strong cross-functional and business knowledge to develop business system and process alternatives
Strong knowledge of an enterprise/cornerstone system such as LIMS & Waters Empower, Oracle, Agile, etc.
Ability to work with internal functional groups and outside vendors.
Ability to represent compliance standards.
Excellent verbal communication skills.
Display personal accountability for results and integrity.
Exhibits positive people skills, and a team approach to problem resolution.
3-5 years industry related experience
Systems administrator experience in application to pharmaceutical, nutraceutical or food environment
Bachelor’s degree in Science or Technology

Responsibilities

Administer security changes to Herbalife Nutrition’s Quality Enterprise Systems, including creation of new user accounts, changing security privileges as authorized, and maintaining appropriate documentation.
Gather user requirements and develop functional specifications for system configuration changes. Configure the system for identified changes, including designing, building, and testing new configuration objects, and testing new system processes.
Formulate and define scope of work for major upgrades through research and fact finding, combined with an understanding of applicable systems and laboratory or business user requirements.
Develop, modify, and maintain forms and interfaces for data entry into systems; create specific report formats, as needed.
Provide end-user support on quality system applications by responding to user inquiries concerning systems operations and helping troubleshoot system and user issues; liaise with IS and vendor to investigate and resolve issues within an agreed-upon timeframe. Act as primary contact for the data management process between IS and system users.
Assist with developing and updating process workflows, system documentation, training manuals, and/or job aids based on the system functions and the workflow processes.
Support Computer System Validation (CSV) activities, as needed.
Provide training to others as appropriate on specific areas of expertise.
Assist in the development of systems documentation and training materials/processes.
Liaise with internal stakeholders to investigate, validate, and resolve issues within an agreed-upon timeframe.