Systems and Platform Administrator I

F5 Networks•Seattle, WA

5d•Hybrid

About The Position

The Systems and Platform Administrator I is a hybrid role within the Digital organization, blending advanced end-user support with foundational systems and platform administration. This position delivers responsive Tier 2/3 technical support, supports endpoint deployment and lifecycle processes, and assists with the monitoring, maintenance, and reliability of enterprise systems and endpoint environments.

Requirements

Associate or bachelor’s degree in a technical field, or equivalent practical experience.
2-3 years of experience in IT support, desktop support, service desk escalation, or a related technical support role.
Demonstrated experience handling service desk tickets, customer support requests, and technical documentation.
Strong troubleshooting skills across Windows and macOS environments.
Basic understanding of endpoint management tools, including Intune, Jamf, and Configuration Manager/SCCM.
Foundational knowledge of networking concepts, including TCP/IP, VPN, DNS, and DHCP.
Platform Tools: Exposure to virtualization environments (e.g., VMware, cloud infrastructure), active directory environments, and enterprise backup/restore workflows.
Strong customer service, communication, and follow-through skills.
Ability to follow documented processes, work under guidance, and escalate appropriately.
Interest in developing systems administration, automation, and platform engineering capabilities.

Nice To Haves

CompTIA A+, Network+, or Security+.
Microsoft, Apple, or Jamf support certifications.
Endpoint management or cloud fundamentals certifications are a plus.

Responsibilities

Provide Tier 2/3 support for Windows, macOS, mobile devices, and enterprise applications; troubleshoot hardware, operating system, application, and basic network connectivity issues; document incidents and resolutions in the ticketing system; follow defined SLAs; and escalate complex issues when appropriate.
Assist with endpoint management platforms such as Microsoft Intune, Configuration Manager, and Jamf; support device provisioning, imaging, software installation, and deployment processes; help maintain inventory and asset records; and follow endpoint security, compliance, and configuration standards.
Assist with monitoring enterprise systems, servers, and virtual environments; support user account provisioning, access management, and basic group policy administration; participate in system patching, updates, and maintenance activities; and support backup and recovery procedures under guidance.
Create and maintain knowledge base articles and technical documentation to support issue resolution, repeatable processes, and operational consistency; and communicate clearly with end users and stakeholders regarding incidents, service status, and planned updates.
Build foundational skills in systems administration and platform tools; identify opportunities to improve support processes and efficiency; and participate in team knowledge sharing, training, and operational improvement activities.
Support endpoint security and compliance initiatives, including vulnerability remediation, access reviews, patch compliance, and adherence to least privilege standards.
Assist with administration and support of enterprise collaboration and operational tools such as ServiceNow, Microsoft Teams, Zoom, VMware, Okta, and PowerShell automation workflows as applicable.
Track and maintain service quality metrics including SLA adherence, documentation accuracy, customer satisfaction, ticket quality, and asset inventory accuracy.