Systems Administrator I

Guthrie Theater•Minneapolis, MN

40d•$67,000 - $82,000

About The Position

The Systems Administrator I provides technical and functional expertise to support and maintain the Guthrie Theater’s core systems and infrastructure. The role manages enterprise networking and firewall environments, maintains a virtualization platform and hybrid Microsoft tenant, and provides technical leadership and support for end users. It proactively supports hardware, software, and system issues and troubleshoots across multiple technology disciplines. Employees are expected to model and champion the Guthrie’s values of Artistic Excellence, Community, Diversity, Equity, Inclusion and Accessibility, and Fiscal Responsibility. This is a full-time, exempt, benefits-eligible position reporting to the Director of ITS. The typical schedule is Monday through Friday, with an after-hours on-call rotation. Flexible hours and days are required to reflect the dynamic schedule of a theater. The role is part of a small, inter-reliant ITS team and includes Tier 2 and Tier 3 support, infrastructure administration, documentation, and collaboration with department colleagues.

Requirements

Prior experience with progressively greater responsibility in systems, network, or infrastructure administration.
Hands-on experience with enterprise networking technologies, including routers, switches, Wi-Fi, and VPN.
Hands-on experience managing and troubleshooting enterprise firewall platforms.
Deep understanding of TCP/IP networking, DNS, DHCP, VLANs, and network security principles.
VMware administration experience and infrastructure performance monitoring.
Microsoft Azure and Entra ID administration experience in a hybrid environment.
Solid understanding of Windows Server administration and Active Directory.
Prior experience supporting enterprise server hardware and storage systems.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to lift up to 30 pounds and sit for extended periods.
Willingness to work flexible hours and days to reflect the theater’s dynamic schedule and participate in an after-hours on-call rotation.
Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective.
Applicants must submit a resume and cover letter.

Nice To Haves

Microsoft Intune and Windows Autopilot experience.
Microsoft Defender, Conditional Access, and Zero Trust security principle experience.
Veeam Backup & Replication experience.
PowerShell scripting and automation experience.
Microsoft 365 administration experience, including Exchange, Office, Teams, and SharePoint.

Responsibilities

Design, implement, and maintain enterprise network infrastructure, including switches, routers, wireless networks, VPNs, and WAN connectivity.
Configure, monitor, and troubleshoot firewall platforms and network security appliances.
Manage VLANs, routing, network segmentation, security policies, documentation, and performance monitoring.
Assist with administration of the VMware environment and monitoring and administration of the Veeam Backup & Replication environment.
Assist with server hardware, storage systems, and related infrastructure management and support.
Support and maintain Microsoft Azure and Microsoft Entra ID environments.
Administer hybrid identity infrastructure using Microsoft Entra Connect and Active Directory.
Manage user provisioning, authentication, conditional access policies, and identity security.
Manage Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and related services.
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Entra ID.
Develop and maintain technical documentation, procedures, and infrastructure diagrams.
Provide Tier 2 and Tier 3 support for hardware, software, connectivity, and system issues.
Troubleshoot desktop, laptop, mobile device, printer, and application problems.
Assist with workstation deployments, software installations, and user onboarding and offboarding.
Collaborate with other ITS department members as part of a small, inter-reliant team.
Participate in training and departmental meetings as assigned.
Foster a work environment that incorporates the Guthrie’s stated values.
Participate in an after-hours on-call rotation to support emergency situations.