Systems Administrator I

EO Johnson Business Technologies / Locknet Managed IT • Onalaska, WI

16h • Onsite

About The Position

Locknet Managed IT is seeking a motivated, service-oriented Systems Administrator I to support clients and internal users by ensuring reliable, secure, and efficient computer operations. This early-career role is suited to someone who enjoys problem-solving, assisting others, and developing technical skills in a fast-paced, client-focused environment. The position provides front-line IT support, troubleshooting, and solutions using diagnostic and remote management tools to help clients stay productive and confident in their technology.

Requirements

• College diploma in Computer Science or a related field, or two years of equivalent hands-on IT experience.
• Experience supporting Microsoft desktop and server operating systems and Microsoft Office.
• Strong customer service mindset and excellent verbal and written communication skills.
• Ability to troubleshoot hardware and software issues across PCs, printers, laptops, and servers.
• Working knowledge of diagnostic and help desk tools.
• Strong documentation, organizational, and time-management skills.
• Motivated, detail-oriented, and eager to learn.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Comfortable working independently and as part of a collaborative team.

Nice To Haves

• University degree in Computer Science.
• Industry certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or MCSE.

Responsibilities

• Receive, prioritize, document, and resolve first-level end-user help requests via phone, email, and ticketing systems.
• Build rapport with users, gather details about their problems, and provide friendly, professional service.
• Troubleshoot issues using diagnostic utilities, knowledge bases, and documented processes.
• Perform remote solutions, including software installations and upgrades, system configuration, backups, and preventative maintenance.
• Escalate issues as needed and maintain clear documentation through resolution.
• Test and verify fixes to ensure issues are fully resolved.
• Follow up after resolution to ensure user satisfaction.
• Identify trends in support issues and contribute to preventative solutions, help sheets, and FAQs.
• Participate in a scheduled after-hours on-call rotation.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Comprehensive benefits package.
• 401(k) with a 50% company match on the first 8% contributed.
• Medical, dental, vision, and life insurance.
• Company-paid short- and long-term disability.
• Paid time off and paid holidays.
• Parental leave and family care days.
• Supportive, team-oriented environment with opportunities to grow an IT career.
• Exposure to diverse technologies and regulated, security-focused client environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree