SYSTEMS ADMINISTRATOR I

Nabors • Houston, TX

1d • Onsite

About The Position

The Systems Administrator I ensures the smooth operation of IT services for Nabors employees by providing timely, effective technical support for a wide range of issues. The role provides Level 2 support for Microsoft 365 cloud services and Active Directory, performs routine administration and troubleshooting across M365 services, and handles user access and service requests. It works collaboratively with IT team members, leads junior staff and interns, and is expected to deliver high-quality, professional support. The position also supports operational changes and M365 initiatives, maintains documentation and ticket records, follows security and governance standards, and escalates complex issues to appropriate specialists. The work is performed in an office environment and involves frequent sitting, occasional standing, walking, and hand use, and occasional lifting or moving of up to 10 pounds.

Requirements

• Typically, 3 to 5 years of relevant experience in a technical customer service role.
• Working knowledge of Windows Server 2019 and later.
• Advanced knowledge of Active Directory and M365 services.
• Working knowledge of networking protocols and components, including DHCP and DNS.
• Ability to work independently and as part of a team, multitask, and adapt to frequent change.
• Proven customer service skills.
• Strong oral and written communication skills.
• Currently authorized to work in the United States on a full-time basis; Nabors does not provide work visa sponsorship for this position.

Nice To Haves

• Bachelor's degree in Information Technology, Computer Science, or a related field, or 5+ years of hands-on experience.
• Microsoft Certified: Identity and Access Administrator Associate (SC-300).
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Microsoft 365 Fundamentals (MS-900).

Responsibilities

• Provide Level 2 support for Microsoft 365 cloud services and Active Directory, resolving incidents and service requests in a timely manner.
• Administer and troubleshoot Microsoft Teams, SharePoint Online, OneDrive, and other M365 services.
• Assist with user access, permissions, group membership, licensing, mailbox, collaboration, and service-related requests.
• Troubleshoot authentication, access, synchronization, connectivity, and M365 application issues.
• Perform approved operational activities according to established procedures and change-management requirements.
• Escalate complex technical issues to the appropriate M365 Service Owner, senior administrator, architect, Security team, or Microsoft support.
• Support testing and post-deployment validation for M365 changes.
• Assist with monitoring service health, alerts, administrative notifications, and operational issues.
• Create and maintain technical procedures, knowledge articles, troubleshooting guides, and operational documentation.
• Participate in M365 projects and operational initiatives based on workload and available capacity.
• Maintain accurate ticket updates and document troubleshooting actions and resolutions in the ticketing system.
• Follow organizational security, governance, change control, and M365 administration standards.
• Maintain a professional manner, including in stressful situations, and recognize when concerns should be escalated.
• Lead junior staff and interns.
• Provide high-quality customer support and work collaboratively with IT team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed