Systems Administrator I
Nabors•Houston, TX
•Onsite
About The Position
The Systems Administrator I ensures the smooth operation of IT services for Nabors employees, primarily by providing timely and effective Level 2 technical support for a wide range of end-user issues. The role administers and troubleshoots Microsoft 365 services and Active Directory, follows established operational and change-management procedures, and works collaboratively with IT colleagues. It also involves leading junior staff and interns, documenting technical knowledge, and delivering professional, high-quality support.
Requirements
- Typically, 3 to 5 years of relevant experience in a technical customer service role.
- Working knowledge of Windows Server 2019 or later.
- Advanced knowledge of Active Directory and Microsoft 365 services.
- Working knowledge of networking protocols and components, including DHCP and DNS.
- Ability to work both within a team and independently, multitask, and adapt to frequent change.
- Proven customer service skills.
- Strong oral and written communication skills.
- Must be currently authorized to work in the United States on a full-time basis; Nabors does not provide work visa sponsorship for this position.
Nice To Haves
- Bachelor's degree in Information Technology, Computer Science, or a related field, or 5+ years of hands-on experience.
- Microsoft Certified: Identity and Access Administrator Associate (SC-300) certification.
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) certification.
- Microsoft 365 Fundamentals (MS-900) certification.
Responsibilities
- Provide Level 2 support for Microsoft 365 cloud services and Active Directory, resolving incidents and service requests in a timely manner.
- Perform routine administration and troubleshooting for Microsoft Teams, SharePoint Online, OneDrive, and other Microsoft 365 services.
- Assist with user access, permissions, group membership, licensing, mailbox, collaboration, and service-related requests.
- Troubleshoot authentication, access, synchronization, connectivity, and Microsoft 365 application issues.
- Perform approved operational activities in accordance with established procedures and change-management requirements.
- Escalate complex technical issues to the appropriate Microsoft 365 Service Owner, senior administrator, architect, Security team, or Microsoft support.
- Support testing and post-deployment validation for Microsoft 365 changes.
- Assist with monitoring service health, alerts, administrative notifications, and operational issues.
- Create and maintain technical procedures, knowledge articles, troubleshooting guides, and operational documentation.
- Participate in Microsoft 365 projects and operational initiatives based on workload and available capacity.
- Maintain accurate ticket updates and document troubleshooting actions and resolutions in the ticketing system.
- Follow organizational Security, Governance, Change Control, and Microsoft 365 administration standards.
- Maintain composure and professionalism when assisting users, including in stressful situations, and escalate concerns when appropriate.
- Work collaboratively with IT team members and lead junior staff and interns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
