Systems Administrator I

Safran DSI•Bedford, NH

About The Position

This is an entry-level Systems Administrator role focused on end-user support, endpoint administration, and customer service, with opportunities to grow into broader infrastructure responsibilities. The Systems Administrator supports users in a Windows 11 and Microsoft 365 environment, responds to service requests, assists with software and hardware installations, and helps maintain network equipment at the corporate office, satellite facilities, and for remote employees. The role also includes computer imaging, troubleshooting server and desktop software and hardware, and identifying, implementing, and documenting system fixes. The position involves Tier 1 technical support, employee onboarding and offboarding, account and device administration, IT inventory management, conference room technology support, and participation in IT projects and process improvements. Complex issues are escalated to senior IT staff while the administrator retains ownership of user communication and follow-up. The position may require occasional after-hours and weekend support. No travel is associated with this role.

Requirements

Bachelor’s degree, Associate’s degree, or technical diploma in Computer Science, Information Systems, or a related field, and/or equivalent work experience.
Up to 2 years of experience as a Help Desk Technician or Systems/Network Administrator, including hands-on end-user support.
Prior experience with server, desktop, and printer hardware.
Proficiency in Microsoft Office 365.
Experience with help desk management or ticketing systems.
Solid verbal and written communication skills.
Ability to work in a team environment.
Excellent customer service skills.
Must be a U.S. citizen or hold U.S. Protected Individual status.
May need to provide occasional after-hours and weekend support.

Nice To Haves

Relevant and current certifications, such as Microsoft, Cisco, or CompTIA.
Experience configuring digital phone systems, security access controls, or badging.
Familiarity with ITIL frameworks and their application in incident, problem, and change management.
Experience with Apple devices and mobile device management systems.
Experience with desktop imaging software.
Experience running and terminating network cable.
Experience troubleshooting conference room audio/visual equipment.
Experience working in an ITAR environment and a Department of Defense cleared facility.
Experience with Microsoft Entra and Windows Active Directory.

Responsibilities

Provide primary Tier 1 technical support to end users in a Windows 11 and Microsoft 365 environment.
Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, account access, printers, mobile devices, and business applications.
Deliver customer service and communicate regularly with users throughout the support process.
Perform employee onboarding and offboarding, including laptop deployment, mobile device setup, account provisioning, desk setup, and badge coordination.
Create, maintain, and support user accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and other business systems.
Configure, deploy, image, and maintain desktop and laptop computers according to established standards and procedures.
Diagnose and resolve workstation, printer, peripheral, and application issues remotely and in person.
Escalate complex technical issues to senior IT staff while maintaining ownership and communication with end users.
Maintain accurate ticket documentation, knowledge base articles, and support procedures.
Support conference room technology, audio/visual systems, and collaboration tools.
Assist with IT projects, technology rollouts, and process improvement initiatives.
Manage IT inventory and asset tracking to maintain accurate records and equipment availability.
Troubleshoot basic network connectivity issues, including wireless access, printers, switches, and remote access.
Follow ITIL-based incident, request, and change management processes.