Systems Administrator, Core Imaging Services

Tom McLeod Software Corporation • Birmingham, AL

10h • Onsite

About The Position

The Imaging Systems Administrator ensures smooth operation of McLeod’s Imaging systems by executing upgrades, integrations, and system configurations that directly support customer go-lives and ongoing system performance. This role plays a critical part in enabling customers to fully adopt McLeod solutions, while contributing to team effectiveness through technical expertise, issue resolution, and process consistency.

Requirements

• Bachelor's degree and 3+ years of systems administration or technical systems support experience, or 7+ years of equivalent systems administration or technical systems support experience.
• Experience working directly with customers in a technical support, consulting, or implementation capacity required.
• Intermediate proficiency with Microsoft Office Suite required.
• Experience with SQL, databases, Windows operating systems, Microsoft Azure, terminal server environments, and/or virtualization technologies required.

Nice To Haves

• Working knowledge of the transportation, logistics, or software industry preferred.
• SQL certification preferred.

Responsibilities

• Perform Imaging server migrations during regular business hours and after hours.
• Perform new company framework setup.
• Implement, install, and configure 3rd party capture and factoring interfaces and mobile image capture installations.
• Work with Imaging Product Group to determine validity of any identified defects and prioritize defect resolutions.
• Ensure any post upgrade testing and integration issues are being updated, addressed, and resolved.
• Serves as a point of escalation for the Imaging Services Team.
• Level 2 and 3 Support responsibilities with Imaging Services Team.
• Be a mentor for all members of the Imaging Services Team.
• Communicate with customers directly via phone and email.
• Collaborate with other departments.
• Maintain upgrade checklists.

Benefits

• At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level