Systems Administrator, Core Imaging Services

McLeod Software•Hoover, AL

11h

About The Position

The Imaging Systems Administrator ensures smooth operation of McLeod’s Imaging systems by executing upgrades, integrations, and system configurations that directly support customer go-lives and ongoing system performance. This role plays a critical part in enabling customers to fully adopt McLeod solutions, while contributing to team effectiveness through technical expertise, issue resolution, and process consistency.

Requirements

Ability to learn internal software and systems.
Strong technical and troubleshooting skills.
Ability to manage multiple, parallel projects.
Strong oral, written communication, and documentation skills.
Ability to build relationships and work effectively at varying organizational levels.
Ability to maintain a friendly attitude with others.
Ability to communicate technical information effectively.
Ability to remain calm in stressful situations.
Strong time management skills.
Ability to multitask.
Bachelor's degree and 3+ years of systems administration or technical systems support experience, or 7+ years of equivalent systems administration or technical systems support experience.
Experience working directly with customers in a technical support, consulting, or implementation capacity required.
Intermediate proficiency with Microsoft Office Suite required.
Experience with SQL, databases, Windows operating systems, Microsoft Azure, terminal server environments, and/or virtualization technologies required.

Nice To Haves

Working knowledge of the transportation, logistics, or software industry preferred.
SQL certification preferred.

Responsibilities

Perform Imaging server migrations during regular business hours and after hours.
Perform new company framework setup.
Implement, install, and configure 3rd party capture and factoring interfaces and mobile image capture installations.
Work with Imaging Product Group to determine validity of any identified defects and prioritize defect resolutions.
Ensure any post upgrade testing and integration issues are being updated, addressed, and resolved.
Serves as a point of escalation for the Imaging Services Team.
Level 2 and 3 Support responsibilities with Imaging Services Team.
Be a mentor for all members of the Imaging Services Team.
Communicate with customers directly via phone and email.
Collaborate with other departments.
Maintain upgrade checklists.