Systems Administrator Associate

State of Indiana•Indianapolis, IN

About The Position

The Systems Administrator Associate responds to and resolves support tickets and troubleshoots issues related to Identity and Access Management (IAM). The role supports senior and intermediate staff on projects and initiatives that enhance the security and efficiency of the State of Indiana IAM infrastructure. It provides moderate-level support for applications and software interfacing with the Indiana Office of Technology and its customers.

Requirements

Bachelor's degree in Computer Technology or a related field and at least 1 year of experience; or a High School Diploma or HSE diploma and at least 3 years of experience applying the stated knowledge, skills, and abilities in a similar role.
Moderate knowledge of information technology systems and related infrastructure.
General knowledge of performance and tuning techniques.
Ability to solve problems effectively and efficiently with direction from higher-level information technology staff.
Effective communication skills.
Considerable knowledge of policies, standards, procedures, and techniques.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Related certifications and coursework may be considered in place of education or experience.

Responsibilities

Assist with configuring, maintaining, and supporting IAM technologies.
Implement and complete small projects.
Troubleshoot technical issues.
Work with internal teams and end users to resolve reported issues through the ticketing system.
Provide moderate-level support for applications and software that interface with the Indiana Office of Technology and its customers.
Assist with information system upgrades, including planning, testing, and documenting the process.
Perform workstation and server administration setup.
Monitor and maintain continuity with software licensing and maintenance agreements.
Provide higher-level staff with suggestions regarding hardware and system software planning and budgeting.
Maintain a production change control schedule and participate in change control.
Work with Information Technology staff to help develop problem solutions and software or hardware enhancements.

Benefits

Three medical plan options, including prescription drug coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Paid New Parent Leave and paid Childbirth Recovery Leave for eligible employees.
Paid community service leave.
Combined paid vacation, personal, and sick leave.
Paid holidays.
Education reimbursement program.
Group life insurance.
Referral bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as a qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.