Systems Admin Sr

BAE Systems•Arnold, MO

7d•$97,008 - $164,914•Onsite

About The Position

The Application Support Engineer is part of an integrated Operations & Sustainment (O&S) team providing critical 24x7 mission support and interfacing with engineering resources at other facilities. The role supports day-to-day operation of the customer application and monitoring and investigation of segment interfaces. Under the direction of the O&S Site Lead, the engineer works with on-site database and system administration personnel to investigate system anomalies, resolve operational issues, and escalate problems to vendors, factory personnel, and on-site or east-coast-based subject matter experts as needed. The position provides user support and customer service for customer-supported applications and platforms. Duties include assessing, triaging, researching, and resolving technical issues involving computer systems, hardware, or software; advising users on appropriate actions; and gathering information through customer conversations and support tools. The position is full-time and performed entirely onsite at a BAE Systems facility. It follows a two-week Panama shift rotation with 12-hour day shifts from 06:00 to 18:00 on scheduled days.

Requirements

Associate degree and 4 or more years of related experience; equivalent experience may be substituted.
Must currently possess a Top Secret/SCI clearance and be able to complete and pass a Counter Intel (CI) Polygraph.
Active CompTIA Security+ certification.

Nice To Haves

Experience with Linux operating systems, preferably Red Hat Enterprise Linux.
Working knowledge of XCP-ng and Xen Orchestra Appliance (XOA).
Experience with PostgreSQL or other relational databases.
Typical education and experience: bachelor's degree and 4 years of work experience, or equivalent experience.

Responsibilities

Operate the customer application and monitor and investigate segment interfaces.
Work with on-site database and system administration personnel to convey and investigate system anomalies.
Investigate operational issues and escalate problems to vendors, factory personnel, on-site personnel, and east-coast-based subject matter experts as needed.
Provide user support and customer service for customer-supported computer applications and platforms.
Troubleshoot problems and advise users on appropriate actions.
Perform initial assessment, triage, research, and technical support for computer systems, hardware, and software.
Respond to technical assistance requests in person, by phone, or electronically.
Diagnose and resolve hardware and software issues.
Research issues using available information resources.
Follow standard help desk procedures and CONOPS.
Log customer help interactions.
Redirect problems to the appropriate resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests, and document resolutions.
Prepare daily operational status briefings.
Stay current with system information, changes, and updates.
Collect information through customer conversations, access support tools, and engage additional support staff when needed.