System & Warehouse Manager

Niagara Water • Pittsburgh, PA

3d

About The Position

The System & Warehouse Manager oversees and drives continuous improvement in warehouse management system (WMS) functionality, business analytics, and network resources, and develops or implements solutions aligned with business goals. The role supports the organization’s supply chain strategy and plans, directs, and monitors warehouse activities. It is responsible for WMS configuration and improvement, technical support and system implementations, warehouse operations, inventory, labor scheduling, safety, and team development. Regular and predictable attendance is an essential function. Duties and responsibilities may change with or without prior notice.

Requirements

• At least 6 years of experience managing a Warehouse Management System; experience may combine work experience and education.
• At least 6 years of experience in a warehouse or logistics field.
• At least 4 years of experience managing IT systems; experience may combine work experience and education.
• Bachelor’s degree in Information Technology or a related field.
• Analytical thinking and ability to synthesize complex information.
• Ability to manage safety, communicate effectively, make data-driven decisions, and drive continuous improvement.
• Ability to delegate technical work and collaborate effectively with departments, vendors, and customers.
• Ability to manage people and projects, plan for talent development, and address conflict.

Nice To Haves

• 10 or more years of experience managing a Warehouse Management System.
• 10 or more years of experience in a warehouse or logistics field.
• At least 6 years of experience managing people or projects; experience may combine work experience and education.
• Master’s degree in Information Technology or a related field.

Responsibilities

• Understand the WMS database structure and perform advanced WMS configuration.
• Lead company initiatives to improve WMS functionality.
• Build and maintain a safe work culture; document and communicate safety-related matters.
• Coordinate technical support for site or network operations and systems.
• Serve as site lead for system implementations and modifications.
• Oversee warehouse operations, including training, shipping, receiving, inventory, and safety.
• Build a positive work environment.
• Manage inventory and schedule labor to meet demands and goals.
• Oversee shipping and receiving discrepancies and return merchandise authorizations (RMAs).
• Train forklift operators, administer road tests, and certify operators.
• Establish operational procedures for verifying incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Collaborate with department heads to coordinate warehouse activities with production, sales, records control, and purchasing.
• Direct salvage of damaged or unused material.
• Manage month-end inventory and cycle counts and ensure physical inventories are reconciled in a timely manner.
• Maintain a clean, orderly, and safe warehouse.
• Participate in planning personnel safety and plant protection activities.
• Provide strategic input and oversight to departmental projects and make data-driven decisions that support sustainable solutions.
• Evaluate processes and programs, develop efficiency and waste-reduction initiatives, and use performance metrics to drive continuous improvement.
• Communicate a clear vision, organize resources, and adjust strategies when managing change.
• Delegate technical tasks, collaborate with departments, vendors, and customers, and identify opportunities for strategic collaboration.
• Make hiring decisions, plan for talent needs, develop direct reports, and address conflict within and between teams.
• Maintain regular and predictable attendance.

Benefits

• Paid time off for holidays, sick time, and vacation time.
• Paid parental and caregiver leaves.
• Medical coverage, including virtual care options.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Health Savings Account with company match.
• Flexible Spending Accounts.
• Expanded mental wellbeing benefits, including free counseling sessions for team members and household family members.
• Family-building benefits, including enhanced fertility benefits for IVF and fertility preservation, and adoption, surrogacy, and doula reimbursements.
• Income protection, including life and AD&D, short- and long-term disability, critical illness, and accident plans.
• Special discount programs, including pet plans, prepaid legal services, identity theft protection, car rental, and airport parking.
• Tuition reimbursement, college savings plan, and scholarship opportunities.
• Competitive compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager