System Testing & Data Analyst (37773) (30186)

State of Montana • Polson, MT

4d • Hybrid

About The Position

The Montana Department of Public Health and Human Services (DPHHS), within the Human and Community Services / Business Operations Division, is hiring a System Testing & Data Analyst. The role analyzes, designs, executes, and supports user acceptance testing across multiple IT projects, including eligibility and benefit management systems, and oversees testing across overlapping software development lifecycles.

The analyst develops, plans, and implements test cases based on software requirements; researches ad hoc files; reviews data and reporting logic; serves as the first point of contact for system issues; and provides end-user systems support. The position is primarily based in Helena, with other locations that have office space also considered. It may be eligible for partial telework within Montana, subject to supervisor approval and state policy. The position is grant funded through June 30, 2027.

Requirements

• General knowledge of software development lifecycle (SDLC) processes.
• Knowledge of user acceptance testing methods and other information system testing techniques.
• Knowledge of eligibility and public assistance programs, including TANF, SNAP, and Medicaid.
• Knowledge of testing practices and the ability to implement best practices and maintain a testing strategy.
• Excellent analytical, written, verbal, and interpersonal communication skills.
• Ability to operate a personal computer and general office equipment as necessary to complete essential functions.
• Bachelor’s degree in a related field, such as information technology or human services.
• One year of experience in a public assistance field working with SNAP, TANF, and Medicaid programs.
• Prior testing experience in CHIMES EA or another similar eligibility data system.
• Other equivalent combinations of education and experience may be considered on a case-by-case basis.

Nice To Haves

• Experience with CHIMES EA, JIRA, and JAMA.

Responsibilities

• Analyze, design, execute, and support user acceptance testing for multiple IT projects, including eligibility and benefit management systems.
• Oversee execution of testing across overlapping software development lifecycles.
• Develop, plan, and implement test cases based on software requirements.
• Research ad hoc files and review data and reporting logic.
• Serve as the first point of contact for system issues and provide end-user systems support.
• Set up, execute, and troubleshoot system functionality in alignment with expected test results and testing timeframes.
• Support cross-functional group activities in developing and implementing changes.

Benefits

• Healthcare coverage
• Retirement plans
• Paid vacation
• Sick leave
• Paid holidays
• Work/life balance
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program
• Advancement opportunities

What This Job Offers

• Job Type: Full-time