System Technician (Multiple Positions)

Avista Corporation•Spokane, WA

15h•Hybrid

About The Position

The System Technician delivers, sets up, troubleshoots, repairs, maintains, and supports desktop and endpoint systems. Working directly with customers and the project management office, the technician delivers technology and software from the desktop and endpoint portfolio and provides technical support to end users. The role also assists engineers with technical solutions, recommends solutions to recurring environmental issues, and evaluates, tests, and documents portfolio devices. Assignments are performed under minimal direction, with responsibility for routine maintenance and meeting deadlines and budgets while responding to user and business needs. The position has multiple levels. System Technician I requires at least one year of Windows operating-system experience and desktop/laptop and printer support experience. System Technician II requires at least two years of related experience in two or more technical disciplines, plus an industry-recognized certification or the ability to obtain one within six months. The role offers hybrid work, with at least three days per week at Avista’s Spokane, Washington headquarters, including Mondays and Tuesdays; the manager determines additional onsite days. Travel to remote locations throughout Avista’s service territory may be required, with possible overnight stays.

Requirements

High school diploma or GED.
Technology troubleshooting skills and an in-depth understanding of operating systems and troubleshooting methodologies.
Excellent oral and written communication skills.
Proven analytical problem-solving skills and the ability to communicate effectively with a variety of audiences.
Experience with WWAN technologies, mobile device usage, support, and troubleshooting.
Adherence to processes and written procedures.
Valid driver's license.
Ability to travel to remote locations throughout Avista's service territory, with possible overnight stays.
System Technician I: At least one year of Windows OS experience, Windows desktop/laptop support experience, and printer support experience.
System Technician II: At least two years of related experience in two or more disciplines, such as hardware or software installation/configuration, hardware/software troubleshooting, software packaging, networking, Active Directory management, mobile device support, or current Windows OS support.
System Technician II: One industry-recognized certification or the ability to achieve one within six months.
System Technician II: Extensive knowledge and application of concepts, principles, or practices in a specific discipline or several disciplines.
System Technician II: Technology management skills and a record of success balancing customer relationships and productivity.
System Technician II: Excellent communication skills and a successful record working in a high-demand, cross-functional, multidisciplinary team environment.
Other combinations of education and experience may be considered.

Nice To Haves

Vocational or associate degree in Information Systems, Computer Science, MIS, Mathematics, Engineering, or a related field.
Previous utility experience.
CompTIA A+ certification.
ITIL 45 Foundation certification.
Microsoft 365 Certified: Fundamentals certification.

Responsibilities

Deploy in-portfolio technology according to established procedures and processes.
Provide direct customer service to users while deploying and configuring technology.
Complete assignments in compliance with department service-level agreement targets.
Support deployed technologies through telephone, instant message, email, and direct interaction.
Troubleshoot defects and breakdowns, determine root causes, and provide solutions.
Image and configure operating systems, administer Active Directory computer and user accounts, and follow security guidelines and procedures.
Independently perform operating system, O365, and other application patching.
Oversee inventory levels for technology equipment and peripherals and process orders when reorder points are reached.
Research and resolve intermediate problems, including issues escalated by peers.
Recommend enhancements to existing technical documentation.
Assist engineers as needed in developing technical solutions.
Evaluate, test, and prepare documentation for devices in the desktop and endpoint portfolio.
Perform routine maintenance as assigned and meet deadlines and budgets.