RQ112124 System Support Technician (Remote)

bp • US: Non-Office TN, TN

1d • Onsite

About The Position

You’ll play a critical role in delivering reliable, real-world technology solutions across bp’s retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments. As a System Support Technician at bp, you will partner with Technology and Business team members to perform PC Support at the Travel Center Sites. You will play a critical role in ensuring systems are deployed ready for installation and production ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, remote environment. This role focuses on supporting imaging and break fix of both new and existing PCs, laptops, printers and other misc devices in use at the Sites. The System Support Technician will ensure all solutions meet business expectations and compliance standards.

Requirements

• Associate Degree or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
• Requires 6-8 years of experience supporting complex end user technologies.
• Ability to validate requirements and ensure alignment with business expectations
• Experience using Microsoft Office tools (Excel, Word, Teams, Visio)
• Demonstrable experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers
• Strong analytical, troubleshooting, and organizational skills
• Effective communication skills and ability to work with both technical and non-technical teams
• Ability to manage multiple priorities in a fast-paced environment
• Attention to detail and commitment to quality
• Problem-solving and critical thinking
• Strong collaboration and teamwork
• Continuous learning mindset

Nice To Haves

• Computer certifications from CompTia A+, Network+, Security+ are preferred
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred
• Knowledge of building Images and scripting is desired
• Desired Experience with Retail, C-store, Fueling and Restaurant POS systems and environments
• Ability to develop and write technical documentation
• Excellent self-organization and time management skills
• Ability to evaluate and test emerging technologies
• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Knowledge of endpoint management tools (Intune, SCCM, etc.)
• Intermediate understanding of cybersecurity practices

Responsibilities

• Staging, deploying, asset management and daily break-fix support of PCs and Laptops.
• Ability to provide operating system support, various business applications used in day-to-day site business environment.
• Ability to work in a team environment
• Ability to clearly communicate professionally with technical and nontechnical personnel
• Demonstrate professional behavior including language, actions, and attire
• Ability to troubleshoot and coordinate vendors to maintain low-voltage cabling (data, voice, and IT infrastructure)
• Advanced computer skills
• Intermediate networking skills
• Intermediate data infrastructure knowledge
• Ability to reliably access transportation for travel to office.

Benefits

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
• We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status.
• Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.).
• If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree