System Support Technician

Illinois Credit Union League•Naperville, IL

2d•Hybrid

About The Position

The System Support Technician is the go-to force for Tier 1-2 technology support, keeping teammates productive across hardware, software, and core enterprise systems. This role exists to restore service fast, elevate the user experience, and strengthen reliable IT operations.

Requirements

3-5 years IT support experience
Associate's degree required
Strong troubleshooting skills
Strong documentation skills
Strong customer-focused communication skills
Familiarity with Windows 10/11
Familiarity with ITSM tools (e.g., SysAid)
Familiarity with Defender/CrowdStrike
Familiarity with BitLocker
Familiarity with MFA
Familiarity with TCP/IP

Nice To Haves

Bachelor's degree preferred

Responsibilities

Owning incidents and service requests end-to-end
Diagnosing issues across desktops, laptops, printers, Microsoft 365, connectivity, VPN, and business apps
Escalating complex problems and tracking them through closure
Provisioning and maintaining accounts/access in Active Directory / Entra ID
Supporting onboarding/offboarding with secure access changes
Assisting with endpoint management via Intune/Autopilot
Monitoring scheduled processes and file transfers
Performing backups/restores and retransmissions
Contributing to security, audit evidence, and PCI DSS-aligned controls
Scanning the ticket queue and system alerts
Investigating issues
Keeping stakeholders updated
Coordinating with vendors
Validating file transfers
Double-checking access changes
Tightening documentation
Capturing audit-ready notes
Looking for automation opportunities
Staying connected through chats and calls
Confirming nothing urgent is left hanging
Setting up tomorrow's onboarding or maintenance work