Support Technician - Remote
About The Position
WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk team in a contract-to-hire capacity. This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment. This position is open to remote candidates residing within the United States, excluding California, Washington, Oregon, and Colorado.
Requirements
- Minimum 1 year of Managed Service Provider (MSP) experience required
- Minimum 1 year of technical support experience
- Experience supporting: Microsoft 365
- Windows desktop operating systems
- Active Directory
- Network connectivity and troubleshooting
- Strong customer service and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong troubleshooting and problem-solving abilities
- Reliable internet connection and dedicated workspace for remote work
Nice To Haves
- CompTIA A+, Network+, or equivalent technical training
- Experience with ConnectWise Manage or similar PSA platforms
- Experience with ConnectWise Automate, LabTech, or similar RMM tools
- Familiarity with: Server hardware
- RAID configurations
- iLO/DRAC management
- Backup and disaster recovery solutions
- Bare metal restores
- SSL certificates, domain registrars, and web hosting providers
Responsibilities
- Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
- Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
- Support LAN/WAN connectivity and network infrastructure
- Document all work performed within the PSA system, ConnectWise experience desired.
- Escalate complex issues appropriately while maintaining ownership of the client experience
- Assist with client onboarding, deployments, and technical projects as needed
- Support cloud-hosted and customer-managed environments
- Deliver professional, responsive, and customer-focused service
Benefits
- Contract-to-hire opportunity
- Potential for permanent employment based on performance and business needs
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
