System Support Technician
About The Position
The System Support Technician works as part of a team to learn how to analyze production system problems and recommend workable solutions. The role observes installation and problem-resolution work sessions, involves extensive training, and carries out assigned responsibilities under close supervision. This is a full-time, 40-hour-per-week position, Monday through Friday, fully onsite in Columbia, South Carolina. The role is based in a fast-paced, multi-platform environment that may require action and response 24 hours a day, 7 days a week, to support customers’ technical business needs. The position is not eligible for current or future sponsorship.
Requirements
- Bachelor’s degree in a job-related field, or an associate degree and 2 years of job-related work experience, or 4 total years of job-related work experience.
- Comprehension of basic data storage techniques, database philosophy and management, and simple programming techniques.
- Basic understanding of requirements for maintaining production systems and the effects of program changes.
- Understanding of how to use structured techniques in new program development.
- Basic understanding of development, quality assurance, and integration methodologies.
- Good communication and interpersonal skills.
- Ability to work well under pressure and as part of a team.
- Attention to detail.
- Basic knowledge of relevant operating systems, programming languages, and/or development and productivity tools and their usage in the company.
Nice To Haves
- Mainframe experience, including JCL.
- Understanding of AFP (Advanced Function Presentation) print language.
Responsibilities
- Learn to provide support for system performance concerns.
- Participate in implementation work sessions and walkthroughs.
- Assist with system performance monitoring.
- Complete administrative tasks, including spreadsheets, logs, management-tool checklists, and maintaining quality and departmental documents.
- Observe installation and problem-resolution work sessions.
- Learn to analyze production system problems and recommend workable solutions.
Benefits
- Subsidized health plans
- Dental coverage
- Vision coverage
- 401(k) retirement savings plan with company match
- Life insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education assistance
- Service recognition
- National discounts to movies, theaters, zoos, theme parks, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
