System Support Specialist

CCA GLOBAL PARTNERS • Manchester, NH

6d • Hybrid

About The Position

At CCA Global Partners, our employees are dedicated to creating a better world through talent, innovation, and passion. We connect family-owned businesses across North America, providing them with the scale, resources, and innovation needed to thrive in a competitive, big-box world. With a hybrid work schedule, flexible time off, and benefits designed to support our employees and their families, we invite you to bring your own talent and enthusiasm to our team and make a real impact.

Are you a tech-savvy problem solver with a passion for exceptional service?

Join CCA Global Partners as a System Support Specialist in our Manchester, NH office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation. In this hybrid role, you’ll provide critical IT support across software and hardware platforms, ensuring smooth technology operations for our employees, contractors, and members. We’re looking for a technically skilled, customer-centric professional who thrives in a fast-paced environment and is always eager to learn and help.

Requirements

• At least 2 years of IT support experience and a high school diploma (or equivalent).
• Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions-focused.
• Ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.
• Strong organizational skills and the ability to prioritize and manage multiple tasks.
• Strong working knowledge of Microsoft Windows (including RDP), Microsoft Office suite (Outlook, Teams, OneDrive, etc.), email systems, calendaring tools, and spam filtering.
• Experience with macOS, iPads, and mobile device support.

Nice To Haves

• Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).

Responsibilities

• Resolve Help Desk tickets across Windows and macOS systems, prioritizing and escalating based on business impact.
• Support mobile devices (iOS, Android, and other platforms).
• Manage and maintain hardware/software inventory and lead device refresh cycles.
• Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.

Benefits

• Flexible time off
• Benefits designed to support our employees and their families
• Collaborate with a passionate group of leaders, peers, and amazing Members!
• Recognition for accomplishments and contributions through development, growth and compensation!
• Support for you and your loved ones through life’s various stages and situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED