Alarm System Support Specialist

Solucient Security • Grand Blanc, MI

2d • Onsite

About The Position

At Solucient Security, we do more than monitor alarms-we help protect people, property, and peace of mind. We serve our clients 24 hours a day, 7 days a week 365 days a year! Work at our conveniently located office at 7241 Fenton Road in Grand Blanc, Michigan. We are currently hiring new Alarm Monitoring & Customer Support Representatives to join our second shift. The ability to work weekends and holidays are a must. Full Time Opportunity $15 /hour starting pay Level Up in Pay as your Skills and Experience Level Up! Second Shift Hours 2pm-10pm Expect to work 32-40 hours As an Alarm Monitoring & Customer Support Representative you will specialize in primarily commercial and some residential alarm monitoring and be confident that you will join a team of dedicated, skilled professionals who are committed to our client's complete satisfaction. As a member of the Central Station Monitoring team, you will be the one notifying our Clients of verified alarms, when help is on the way or working with them directly to offer solutions to ensure their needs have been met. You will also dispatch police and fire authorities when verified alarms are presented. Solucient Security Client Support Associates work in our state-of-the-art alarm monitoring center. Our highly trained and customer-driven team provides focused monitoring on intrusion, fire, life safety alarms for both residential and commercial customers. We pride ourselves in verifying, communicating and documenting alarm signals with a commitment to the highest standards of service for our customers and the community.

Requirements

• Must be 18 years of age with High School Education, GED or equivalent
• 1-2 years customer support-related experience
• Strong computer skills, including Microsoft Office (MS365 a plus)
• A commitment to high standards and customer service excellence
• Advanced phone skills and excellent written and verbal communication skills
• Strong data entry/keyboarding skills
• The capacity to remain calm, empathetic, and supportive while balancing the highest level of attention to detail
• The ability to follow company protocols and standard operating procedures
• The desire to exceed expectations and make a difference in the lives of our customers and community
• Intentionally champion The Solucient Way while serving team members, Clients and our community
• Successful pre-employment background check and drug test are required

Nice To Haves

• MS365 a plus

Responsibilities

• Notifying our Clients of verified alarms
• Dispatching police and fire authorities when verified alarms are presented
• Working with clients directly to offer solutions to ensure their needs have been met
• Providing focused monitoring on intrusion, fire, life safety alarms for both residential and commercial customers
• Verifying, communicating and documenting alarm signals

Benefits

• Medical, Dental, Vision insurance (single coverage less than $60 per pay)
• 401k plan with a company match
• Paid Time Off
• 11 paid Holidays plus Double time pay for Holidays worked
• Extensive onboarding training plan to give you the tools and resources to prepare you for success
• Monthly rewards, challenges, and contests
• $1,000 Employee Referral Program
• National recognition and awards
• Real Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED