System Support Specialist I

Tumi • Vidalia, GA

4d

About The Position

The IT System Support Specialist provides technical support for hardware, software, and network systems across the organization. This role ensures smooth day-to-day IT operations by troubleshooting issues, maintaining systems, and delivering excellent support to end users.

Requirements

• Technical support for hardware, software, and network systems
• Troubleshooting issues
• Maintaining systems
• Supporting end users
• First and second level technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, configure, and maintain operating systems, software applications, and hardware
• Diagnose and resolve hardware, software, and network connectivity issues
• Manage user accounts, permissions, and access rights (Active Directory, email systems, etc.)
• Monitor system performance and respond to alerts or outages
• Maintain IT asset inventory and documentation of configurations and procedures
• Support onboarding/offboarding of employees, including equipment setup and account provisioning
• Assist with data backups, disaster recovery procedures, and security patching
• Escalate complex issues to senior IT staff or vendors as needed
• Log and track support tickets through a help desk system, ensuring timely resolution
• Provide basic training and guidance to staff on IT systems and best practices

Responsibilities

• Provide first and second level technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, configure, and maintain operating systems, software applications, and hardware
• Diagnose and resolve hardware, software, and network connectivity issues
• Manage user accounts, permissions, and access rights (Active Directory, email systems, etc.)
• Monitor system performance and respond to alerts or outages
• Maintain IT asset inventory and documentation of configurations and procedures
• Support onboarding/offboarding of employees, including equipment setup and account provisioning
• Assist with data backups, disaster recovery procedures, and security patching
• Escalate complex issues to senior IT staff or vendors as needed
• Log and track support tickets through a help desk system, ensuring timely resolution
• Provide basic training and guidance to staff on IT systems and best practices

Benefits

• Competitive salaries
• Comprehensive benefits programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed