IT System Support Specialist

ASRC Federal•Albuquerque, NM

3d•Onsite

About The Position

The System Support Specialist manages and maintains mission-critical IT systems and ensures all systems have secure connections, are properly configured for network and standalone operation, are on-line, and perform smoothly to serve the needs of our company and our customers.

Requirements

At least three years’ experience working in an IT environment of like size and complexity, with hands-on experience installing, maintaining, and troubleshooting software/hardware of computers and related systems.
Currently hold or be able to obtain within six months at least one of the following certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+.
Functional knowledge of Cybersecurity and IT issues as required.
Possess a working knowledge of computer security architectures and implementation of security controls.
Employ excellent organizational and time management skills with a strong attention to detail to accurately execute multiple tasks in a fast-paced environment.
Be able to take initiative and work independently without direct supervision.
Must have proficient English oral and written communication skills sufficient to effectively communicate with employees, management, and customers.
Must be a US citizen and currently possess or be able to obtain/maintain a U.S. government-issued security clearance.
Must possess and maintain a valid US driver's license.
Must be able to pass a drug screen.

Nice To Haves

Bachelor’s degree in related field.
Possess current Security+ certification.
Three or more years working in Department of Defense IT customer services, networking, software applications, systems analysis, security, data management, operating systems, and/or systems administration; USAF preferred.
Experience performing: development and maintenance of existing SharePoint sites; management of data storage systems to ensure that they are operational; set-up and maintenance of user permissions on directories, organizational accounts, and user groups.

Responsibilities

Configure and install operating systems utilizing the Air Force Standard Desktop Configuration (SDC) to laptop and desktop computers both classified and unclassified.
Perform hardware installation, connection of peripherals and installation and configuration of software.
Provide software application assistance for commonly used office automation applications and for Commercial Off-the-Shelf (COTS), Government Off-the-Shelf (GOTS) client and other web-based applications.
Manage user and computer accounts using Windows Active Directory Management Tools both classified and unclassified.
Handle and respond to customer calls, emails, and trouble tickets to include troubleshooting network connectivity problems on printers and computers and other IT related needs during duty hours.
Provide 24/7 on-call service as needed.
Ensure all customer IT-related troubleshooting/requests are created, updated, and tracked in our local IT ticketing system.
Perform hardware and software troubleshooting and diagnostics of computers, printers, and other related peripherals.
Fix LAN/WAN issues.
Provide policy guidance on all matters of information systems security.
Install and troubleshoot cameras used for surveillance, AV equipment, and tone cable from desktop to switch in LAN closets, install and repair cable.
Maintain and manage corporate IP network hardware and configurations in cooperation with corporate network engineers.
Perform setup, configuration, troubleshooting, and operational support of Apple iOS, and other approved wireless broadband device types, as well as commercial internet for customers, both corporate and government owned.
Perform duties of Unit Property Custodian of Automated Data Processing Equipment (ADPE) assigned to include inventory, turn-in and assistance in purchasing of all unit IT assets both corporate and government owned.
Perform annual inventory of assets.
Perform duties of Unit Software License Manager, assisting with purchasing, documentation and reporting of all unit software both corporate and government owned.
Perform annual inventory of software.
Promote user awareness concerning unauthorized or illegal use of computer hardware and software.
Perform duties of Telecommunications Control Officer ensuring all telephone requirements are met.
Maintain computer management and support in accordance with all Air Force policies and directives.
Provide technical support to the 377 ABW Emergency Operations Center, CE Unit Control Center and Emergency Support Function members during exercises/real world situations.
Maintain the expertise in the development, support, and maintenance of MS SharePoint sites to improve processes.