System Support Analyst (57793)
PREMIUM GUARD INCORPORATED•Albion, IL
•$50,000 - $60,000•Onsite
About The Position
The System Support Analyst I provides Tier 1 technical support to employees across corporate, distribution, warehouse, and manufacturing environments. This role troubleshoots hardware, software, Microsoft 365, mobile devices, printers, user accounts, connectivity, and business system issues. As a primary point of contact for IT support, the analyst delivers responsive customer service, documents and resolves incidents, and escalates advanced issues to appropriate IT teams.
Requirements
- Associate degree in Information Technology, Computer Science, or related field, or equivalent experience/certifications.
- 1–3 years of Help Desk, Desktop Support, Technical Support, or related experience.
- Working knowledge of Windows and Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
- Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
- Experience troubleshooting computers, printers, mobile devices, and peripherals.
- Strong customer service, communication, troubleshooting, documentation, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- CompTIA A+, Network+, Security+, ITIL, or Microsoft certifications.
- Experience supporting manufacturing, warehouse, distribution, or multi-site environments.
- Familiarity with Active Directory, Microsoft Entra ID, endpoint management, ticketing systems, and remote support tools.
- Exposure to ERP, warehouse management, or other enterprise applications.
Responsibilities
- Provide Tier 1 support for Windows workstations, Microsoft 365, mobile devices, printers, peripherals, VPN, networking, and business applications.
- Receive, document, troubleshoot, and resolve requests through the IT ticketing system, phone, email, remote support, and in-person support.
- Escalate advanced issues to Tier 2/3 resources and maintain communication through resolution.
- Support user onboarding and offboarding, including account setup, access, equipment deployment, and deactivation.
- Configure, deploy, replace, and troubleshoot laptops, desktops, mobile devices, printers, and related equipment.
- Assist with password resets, access requests, software installation, updates, and device refreshes.
- Maintain accurate IT asset and equipment assignment records.
- Support Microsoft Teams and conference room technology.
- Follow cybersecurity policies, identity verification procedures, and information security requirements.
- Assist with MFA, endpoint security, patch compliance, and other security initiatives.
- Identify and report suspected phishing, security incidents, or unusual system activity.
- Educate users on company technology, security practices, and self-service resources.
- Assist with technology deployments, upgrades, office moves, maintenance activities, and IT projects.
- Coordinate with other IT teams, vendors, and service providers as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
