System Support Analyst

The AMES Companies•Reno, NV

2d•Onsite

About The Position

The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich American history. The AMES story goes back to 1774, when Captain John Ames began making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools helped build America for more than two hundred years. Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. You will be working at out Carlisle, Pennsylvania facility. As the System Support Analyst, you will be part of a help desk team. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.

Requirements

Associate's Degree
2 years of experience
Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful
Must have experience in Meraki switches, cameras, and access points
Must be detail oriented and able to multitask while being courteous and professional to our internal customers
Must be able to communicate clearly and coach as needed
Must be able to work a flexible work schedule and be available after normal work hours

Nice To Haves

ServiceNow experience helpful

Responsibilities

Analyze and evaluate reported issues, end user application requirements to determine optimum resolution
Analyze end user application requirements and assign appropriate systems
Manage and support all company software and their environments
Manage and support all company hardware including communication devices
Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system
Analyze the training needs of the end user, then provides proper training material
Complete tickets and projects within the required SLA or target date