System Analyst

MarketSource•Alpharetta, GA

3d•Hybrid

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Requirements

Associate's degree in business, communications, computer science, MIS, or a related field required or equivalent work experience in lieu of degree
Minimum three years progressively responsible experience in business providing technical client support required.
Proficiency in Microsoft Office, SalesForce.com, internet research and web based presentation skills

Nice To Haves

Minimum one year business administration and/or project coordination preferred.

Responsibilities

Responsible for providing support services to clients, management, and departmental contacts; assist in identifying new business opportunities, product lines, and architect business solutions; assure functional and technical solutions are delivered to meet business and technical requirements
Provide support to business development through enabling client requirements, implementing negotiation and sales strategies, and evaluating current program requirements
Interface with prospective clients to evaluate and understand their program requirements from a functional perspective
Enable client requirements and thoroughly understand application functionality for smooth transition of the application into the normal implementation process
Provide support to Business Development in the development and implementation of specific sales and negotiation strategies to achieve new business as they pertain to requirements of MarketSource systems
Assist in the design and specification for client applications by being the interface between the client and technical personnel
Accompany sales staff on prospect site or field visits to assist in conducting presentations in areas of expertise, assisting to answer prospect's questions and perform pertinent demonstrations of systems or applications as needed
Participate in the activities associated with a variety of departmental projects ensuring established timelines are met
Prepare reports, material and documentation as requested
Update project plan as necessary
Provide project lead with status reports detailing status and timelines
Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
Respond with a sense of urgency to problems escalated to employee's level
Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met
Ensure quality resolution and thorough and accurate documentation of customer issues
Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
Participate in creating, administering, and continuously updating procedures for resolution of all related issues
Establish and maintain a professional relationship with internal/external customers, team members, and department contacts.