System Analyst (REDCap Application Support)

PSR Associates•Lansing, MI

2d•Hybrid

About The Position

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success. System Analyst (REDCap Application Support) We are seeking a System Analyst to join our team. The selected candidate will work a hybrid schedule consisting of two (2) days each week onsite (Wednesdays and Thursdays) in Lansing, MI and three (3) days each week remotely. Position Summary: Our client is seeking an experienced PHP/MySQL developer with knowledge and skills in PHP Microservices development, MySQL database management and cloud infrastructure and applications management to provide operational and technical support for an existing REDCap application hosted on Amazon Web Services (AWS). The resource will be responsible for the maintenance, troubleshooting, version upgrades, user support, vendor coordination, and integration of the REDCap application to ensure a secure, reliable, and highly available platform. This position requires close collaboration with business stakeholders, DTMB infrastructure teams, AWS administrators, security teams, and Vanderbilt University REDCap support.

Requirements

Five or more years of experience with PHP Microservices development with configuration and troubleshooting.
Five or more years of experience with MySQL database management.
Five or more years of experience with PHP configuration and troubleshooting.
Five or more years of experience with Python scripting for loading and query data.
Five or more years of experience designing, developing, implementing and troubleshooting RESTful APIs
Five or more years of experience supporting enterprise web applications hosted on AWS.
Five or more years of experience with PHP Microservices development with configuration and troubleshooting.
Five or more years of experience with MySQL database management.
Five or more years of experience with PHP configuration and troubleshooting.
Five or more years of experience with Python scripting for loading and query data.
Five or more years of experience designing, developing, implementing and troubleshooting RESTful APIs.
Five or more years of experience supporting enterprise web applications hosted on AWS.
Experience using AWS Cloud services (EC2, S3, VPC, security groups).
Experience with Apache or Nginx web servers.
Experience with OIDC/SAML integration.
Experience with SSL/TLS certificate management and HIPAA compliance.
Experience managing application security, authentication, and user access.
Experience coordinating software upgrades and vendor support.
Experience with End-user support, documentation and training.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills.
Experience supporting REDCap in a public health, healthcare, higher education, or research environment.
Experience with REDCap API integration and External Modules implementation.
Experience with Active Directory, LDAP, or Single Sign-On (SSO).
Experience using ServiceNow or another enterprise ticketing system.
Experience with DevOps or similar tools.
Experience supporting API integrations with enterprise applications.
Experience with Python scripting for automation.
Experience with SSIS/ SQL Server agent.
Experience with Twilio / SMS survey gateway experience.
AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification.
Knowledge of HIPAA, security, and data privacy best practices.
PHP Microservices Development
MySQL database management
PHP configuration and troubleshooting
RESTful APIs
Amazon Web Services (AWS)
Cloud services (EC2, S3, VPC, security groups)
Apache/Nginx web servers
OIDC/SAML integration
Writing, testing, debugging PHP
Python scripting
HTML, CSS, JS front-end coding
REDCap API integration
REDCap External Modules implementation
REDCap administration (user/project management, reports and surveys)
SSL/TLS certificate management and HIPAA compliance
Identity and Access Management
Application Monitoring
Backup and Disaster Recovery
Vendor Coordination
Technical Documentation
Analytical Problem-solving and Troubleshooting
Adept Learner
Excellent customer service and communication skills.
Ability to work independently with minimal supervision.
Strong organizational and time management skills.
Ability to manage multiple priorities simultaneously.
Experience collaborating with cross-functional technical and business teams.

Nice To Haves

Experience supporting REDCap in a public health, healthcare, higher education, or research environment.
Experience with REDCap API integration and External Modules implementation.
Experience with Twilio / SMS survey gateway.

Responsibilities

Support the REDCap application hosted in AWS with user/project management, reports and surveys.
Coordinate and implement REDCap software updates, patches, and version upgrades in collaboration with Vanderbilt University.
Install, configure, and support REDCap External Modules using PHP on Linux/AWS environments including Apache/Nginx.
Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications and automate data flows.
Serve as the primary technical contact for REDCap-related issues.
Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
Prepare the scripts to load data to Redcap database using Data import tool or using Redcap APIs.
Coordinate with AWS infrastructure teams regarding servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring.
Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, documentation and training.
Monitor application performance and proactively identify and resolve issues.
Support disaster recovery, backup validation, and system recovery activities.
Develop automation scripts for reporting, and data validation (PHP and SQL).
Maintain MySQL databases, perform queries and validation.
Maintain technical documentation, standard operating procedures, and configuration documentation.
Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users.
Participate in change management, release management, and production support activities.
Ensure compliance with State security standards, applicable data privacy requirements, HIPAA compliance, and proper audit logging.
Create and maintain Azure DevOps work items for REDCap enhancements, defects, upgrades, API development, and maintenance activities.
Maintain priorities, assignments, status, dependencies, and target completion dates.
Monitor dashboards and reports to identify aging or overdue work.
Provide status reporting to IT leadership and Public Health program stakeholders.
Maintain a secure, stable, and available REDCap environment.
Complete REDCap upgrades and patches according to vendor recommendations.
Ensure successful operation of REDCap integrations, APIs and External Modules.
Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates.
Maintain MySQL databases, perform queries and validation.
Resolve production issues within established service levels.
Support user onboarding, access management, and troubleshooting.
Maintain system documentation and operational procedures.
Provide knowledge transfer and operational documentation to State staff.