System Specialist-WMS Superuser-LBJ Fwy

DSV•Lancaster, CA

5d•$70,000 - $80,000•Onsite

About The Position

The WMS Super User supports the efficient transmission, storage, and analysis of information through computer networks, systems, the Internet, and databases. The role installs, maintains, and supports site computer systems; performs general maintenance and updates to network hardware and software; analyzes problems; and monitors networks to ensure availability. It may gather data to evaluate system performance, identify user needs, and determine system and network requirements. The position may require being on call outside normal business hours to resolve system failures or other problems, and works under general supervision while using experience and judgment to provide quality support to the user community. The role acts as the primary support for client system solutions used by the community. It maintains service-request tracking tools, works with corporate IT and operations staff, communicates relevant IT information to site and client management, tests and coordinates system modifications, troubleshoots issues, and creates regular reports. It also maintains current RF standard operating procedures and trains associates on updated procedures, Microsoft Office, WMS programs, and RF guns. The position supports project and research work, continuous improvement, and the maintenance of procedures that ensure client service, productivity, and facility and equipment upkeep. The position is based at DSV’s Lyndon B Johnson Fwy location in Lancaster, Texas, within the Solutions division. Work takes place in a warehouse environment with potentially changing temperatures. The employee may travel by plane or automobile and may be required to work on call outside normal business hours. The listed expected base pay range is $70,000–$80,000 annually.

Requirements

A four-year degree in a computer-related field, or a two-year degree and relevant experience.
At least 2 years of job-related or relevant experience.
Experience dealing with end users, vendors, and clients.
Mid- to senior-level Microsoft Office skills.
Technical knowledge relevant to the assigned application or applications, business unit, or region.
Experience administering and maintaining infrastructure, software, and systems.
Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS, Wi-Fi, and RF systems and equipment.
English reading, writing, and verbal communication skills.
Interpersonal communication skills, including listening, speaking, reading, and writing.
Ability to communicate with all levels of the organization, with mature communication and facilitation skills.
Basic to intermediate communication skills.
Business and financial acumen, including analyzing financial information, handling complexity, problem solving, and sound judgment.
Analytical skills, including information storage, data management, data mining, learning, and following procedures.
Good mathematical skills.
Conviction, flexibility, adaptability to change, ability to find work improvements, and conflict resolution skills.
Customer-service orientation and customer passion.
Personal integrity and sensitivity to others.
People and relationship management skills, including teamwork and sensitivity to others.
Results-driven approach, including dependability, persistence, productivity, resourcefulness, work ethic, initiative, ownership, prioritization, autonomy, project management, and IT compliance.
Change-management skills, including learning agility and adapting to change.
Ability to work under general supervision and use knowledge and experience to provide quality support.
Ability to work in unregulated warehouse temperatures that can range from mild to moderate during warmer and colder months.
Ability to handle, finger, and feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, bend, and climb.
Ability to lift, carry, push, and pull 21–50 pounds; the description also specifies lifting up to 30 pounds.
Ability to stand and walk for several hours per day and perform the physical duties required by the business.
Ability to travel by plane and/or automobile.
Ability to use computer and telephone equipment and meet close- and distance-vision requirements.

Nice To Haves

3–5 years of experience is preferred.
Experience with end-to-end business intelligence and the components required to run a BI environment.

Responsibilities

Act as the primary support for the client’s systems solutions for the user community.
Develop and maintain tracking tools for support service requests and resolutions by location and resource.
Engage appropriate expert resources when complex support issues arise outside WMS-Red Prairie and/or SAP applications.
Work with company teams to close support service requests and support testing activities.
Work with project teams to help implement, maintain, and improve internal systems.
Ensure company assets are maintained responsibly.
Communicate relevant IT-related information to site management and client management, as appropriate.
Maintain system efficiency and ensure computers, networks, and software work properly together.
Test and coordinate system modifications and troubleshoot problems.
Maintain communication with corporate IT and operations staff, and collaborate with corporate IT to resolve complex issues.
Collaborate with IT to determine ways to store, organize, analyze, use, and present data.
Produce regular daily, weekly, and monthly reports.
Ensure all RF Standard Operating Procedures are current.
Train associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
Respond to inquiries about WMS-Red Prairie and related computer issues, referring questions to the appropriate person when needed.
Communicate professionally in writing and verbally with internal and external customers, management, coworkers, and visitors.
Assist with research and special projects.
Oversee manpower, recruiting, retention, and development of people for the operation within the role’s scope of responsibility.
Ensure procedures are in place at all sites to support client service, productivity, and facilities and equipment maintenance.
Set goals to provide continuous improvement for the assigned site.
Perform other duties as required.