System Specialist, WMS Superuser

DSV•Wilmer, TX

4d•$70,000 - $80,000•Onsite

About The Position

The WMS Super User provides primary support for client systems solutions and the user community. The role supports the efficient transmission, storage, and analysis of information through computer networks, systems, the Internet, and databases. Responsibilities include maintaining and updating computer systems, network hardware, and software; monitoring availability and performance; troubleshooting issues; coordinating system modifications and testing; and working with corporate IT and operations to resolve complex issues. The position may require on-call availability outside normal business hours to address system failures and other problems. The specialist maintains support-request tracking tools, communicates IT-related information to site and client management, prepares regular reports, ensures RF standard operating procedures remain current, and trains associates on updated procedures, Microsoft Office, WMS programs, and RF guns. The role also supports projects and continuous improvement, helps maintain client service, productivity, facilities, and equipment, and oversees manpower, recruiting, retention, and development within the operation's scope. The position works under general supervision and is expected to use sound judgment and experience to provide quality user support. It is based in a warehouse environment with possible temperature variation and requires occasional travel by plane or automobile. Physical duties include frequent bending and constant walking and standing, with lifting, carrying, pushing, or pulling demands described as 21–50 pounds; the posting also states a requirement to lift up to 30 pounds.

Requirements

A four-year degree in a computer-related field, or a two-year degree and relevant experience.
At least 2 years of job-related experience.
Experience dealing with end users, vendors, and clients.
End-to-end understanding of business intelligence and the components required to run a BI environment.
Mid-to-senior-level Microsoft Office skills.
Technical knowledge of technologies appropriate to the assigned applications, business unit, or region.
Experience administering and maintaining infrastructure, software, and systems.
Experience with Red Prairie, RF/RDTs, UNIX, and proprietary WMS.
Wi-Fi and RF systems/equipment experience.
English reading, writing, and verbal skills, with interpersonal communication skills.
Ability to communicate with all levels of an organization using mature communication and facilitation skills.
Basic to intermediate language and communication skills.
Business and financial acumen, including analyzing financial information, problem-solving, handling complexity, and using sound judgment.
Analytical skills, including data management, data mining, learning, and following procedures.
Good mathematical skills.
Skills in adaptability, flexibility, continuous improvement, conflict resolution, customer service, integrity, teamwork, results orientation, initiative, ownership, prioritization, autonomous work, project management, and change management.
Ability to work under general supervision and provide quality support using knowledge and experience.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate in warmer and colder months.
Ability to lift, bend, stoop, reach, and climb; lift up to 30 pounds; and stand for several hours as required.
Ability to travel by plane and/or automobile.

Nice To Haves

3–5 years of experience is preferred.

Responsibilities

Act as the primary support contact for client system solutions for the user community.
Develop and maintain tracking tools for support requests and resolutions by location and resource.
Engage appropriate expert resources when complex issues fall outside WMS-Red Prairie and/or SAP applications.
Work with company teams to resolve support requests and support testing activities.
Assist project teams with implementing, maintaining, and improving internal systems.
Ensure company assets are maintained responsibly.
Communicate relevant IT information to site management and client management as appropriate.
Maintain system efficiency and ensure computers, networks, and software work together properly.
Test and coordinate system modifications and troubleshoot problems.
Maintain communication with corporate IT and operations staff, and work with corporate IT to resolve complex issues.
Collaborate with IT to determine how to store, organize, analyze, use, and present data.
Produce daily, weekly, and monthly reports.
Ensure RF standard operating procedures are current and train associates on updated procedures, Microsoft Office, WMS programs, and RF guns.
Respond to inquiries about WMS-Red Prairie and related computer issues, referring questions to the appropriate person when necessary.
Communicate professionally with internal and external customers, management, coworkers, clients, and visitors.
Assist with research and special projects.
Oversee manpower, recruiting, retention, and development of people within the operation's scope of responsibility.
Ensure procedures support client service, productivity, and facilities and equipment maintenance at all sites.
Set goals for continuous improvement at the assigned site.
Perform other duties as required.