System Specialist
About The Position
Thrive Communities is seeking a System Specialist to join their team. The purpose of Thrive is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, they foster an environment of connection, compassion, and fun. They are dedicated to their boutique, at-scale approach to property management and building communities that flourish, which stem from hiring strong associates to grow with Team Thrive. Thrive values include: Do the Right Thing, Do Work to be Proud Of, and Be a Great Place to Work. The company has been voted as a best workplace in Washington and Portland for several consecutive years.
Requirements
- 3+ years of experience with Yardi Voyager and On-Site.
- Knowledge of Thrive’s pricing strategies, workflows, and utility billing processes.
- Strong understanding of the prospect and resident lifecycle.
- Ability to manage multiple projects and shift priorities.
- Strong problem-solving, planning, and organizational skills.
- Clear written and verbal communication skills.
- Service-oriented, dependable, adaptable, and solution-focused.
- Professional and composed under pressure.
- Passion for teaching, mentoring, and supporting others.
- Ability to work independently and collaboratively.
Responsibilities
- Responds to, resolves, and helps manage Thrive Help Desk tickets within established service standards.
- Serves as an administrator for Thrive’s line-of-business applications, including On-Site, Reputation.com, SharePoint, Yardi, and Knock.
- Troubleshoots system and software issues for Thrivers, escalating matters to vendors or leadership as needed.
- Maintains Help Desk documentation and Knowledge Base articles to ensure information remains current and helpful.
- Identifies operational inconsistencies and inefficiencies and develops solutions to address them.
- Supports additional projects and initiatives as assigned by the Systems Manager or Director of Systems.
- Sets up utility accounts and leases for newly acquired communities.
- Supports data migration and validation when communities transition onto or off Thrive’s systems.
- Participates in community offboarding activities, including account closures and record archiving.
- Tracks transition timelines and milestones and communicate updates to key stakeholders.
- Assists with setting up Thrive’s systems for onboarding communities in accordance with established standards.
Benefits
- Unlimited Vacation
- Accrued Sick Leave
- Flexible, hybrid schedule
- Employer matched 401k retirement plan
- 12 Paid Holidays
- Paid Birthday, Personal Day, and Day of Service
- Discretionary Bonus Potential
- $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
- Fully covered Long-term disability insurance for associates
- Fully covered basic life insurance for associates with supplemental life insurance options
- 24/7 Everyday Assistance Program (EAP)
- Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
- Pet Insurance discounts
- Parking & Transit Commuter Benefits
- Annual professional development reimbursement
- Training opportunities and career progression/growth plans
- Company-wide parties and events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
