System Solutions Manager, Specialty Care

GSK • Mississauga, ON

9d • Remote

About The Position

GSK is setting new standards for customer experience within the pharmaceutical industry. GSK is fully dedicated to assisting medical institutions in providing exceptional support to their patients, aiming to enhance their ability to care for those under their supervision. Our objective is to establish ourselves as a trusted and esteemed partner, demonstrating our commitment to fostering trust and cooperation within the hepatology community. In your role as Systems Solutions Manager, you will collaborate and engage with key accounts/institutions and stakeholders in the field of hepatology to drive innovative business solutions that enhance patient access to GSK medicines. This will involve identifying obstacles that hinder effective product utilization within specific institutions and formulating and implementing strategic plans to overcome these challenges.

Requirements

• University degree in health sciences or business administration or related field.
• Strong background in pharmaceutical, life-sciences, clinical or healthcare settings (medical/nursing experience desirable)
• Typically, 5+ years’ relevant experience in Specialty Care, strategic account management or equivalent demonstrated success with high‑influence hospital/institutional stakeholders
• Proven ability to build external relationships quickly and credibly and influence key decision makers.
• Strong business acumen and sense of urgency.
• Collaborative mindset.
• Strength in navigating the unknown – confidence to seek, uncover and understand current state within assigned institutions; creativity and drive to forge an optimal path to desired state.
• Self-motivated, accountable, passionate, committed, invested in the business.
• Strength in challenging both self and the status quo.
• Excellent communication, customer engagement skills and presentation skills.
• Project management experience, including superior organization and planning skills.
• Solutions-oriented, with the ability to offer creative options for problem solving.
• Demonstrate the highest levels of governance and comply with GSK policies and procedures, applicable healthcare laws and regulations.
• Ability to travel up to 60–80% within assigned region, including overnight travel; GSK will consider reasonable accommodations
• A valid driver’s license and safe driving record.

Nice To Haves

• Advanced degree in health sciences, business administration or related fields.
• Thorough understanding of hepatology markets and disease landscapes.
• Established business relationships with HCPs and other stakeholders within hepatology.
• Experience working in markets with complex reimbursement and treatment pathways.
• Product launch experience in a new therapeutic area (TA).

Responsibilities

• Serve as the primary field-based point of contact for assigned institutions, facilitating successful GSK product integration and utilization.
• Build strategic, collaborative external business relationships with targeted institutional key stakeholders; engage and partner to develop patient-focused solutions to access new GSK hepatology treatment within hospital and/or patient support program (PSP).
• Investigate, uncover and map current patient models of care for assigned institutions: site-specific and/or provincial treatment pathway processes, policies, protocols and workflows for Chronic Hepatitis B medicines, institutional key influencers/decision makers, systems/software integration and considerations for optimal PSP implementation.
• Identify clinical, economic and operational gaps and barriers and lead the development and implementation of innovative solutions to optimize patient access and outcomes.
• Influence and shape decisions within institutions that support operational integration of new treatment(s) and optimal care pathway placement.
• Ensure launch success by optimizing the patient journey and building solutions that are at the intersection of patient journey pain points, brand priorities and health systems barriers.
• Demonstrate leadership in gathering and sharing timely insights from external healthcare community that inform and shape cross-functional activities.
• Optimize PSP customer experience for each assigned institution and communicates performance on both quarterly and on an “as needed” basis.
• Identifies regional trends and contributes insights to PSP Lead/Commercial team.
• Conduct an in-depth analysis to uncover care gaps, local barriers and key customer needs to drive strategic objectives for the institutions.
• Enhance operational excellence and innovation to optimize care path for patients receiving treatment, identifying process optimizations and insights as PSP evolves.

Benefits

• GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
• GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Senior