Ambulatory Specialty Care Director

Hennepin Healthcare•Minneapolis, MN

1d•Onsite

About The Position

The Ambulatory Specialty Care Director is the administrative leader responsible for achieving a cost competitive, value driven system of care for the areas assigned to the clinical departments/units/ or service areas (areas of responsibility). Primary functional responsibilities include: Provide administrative and operational leadership for the areas of accountability. Develop and execute the long range, strategic growth plan for areas of accountability considering population health and value-based care. Develop and implement care models/systems that coordinate care for seamless transitions across the continuum. Collaboratively establish standards of care that drive programs, clinical, functional, and financial outcomes and patient and staff satisfaction.

Requirements

Master’s degree in applicable field of study for Care Ring/Service Line or must be enrolled and graduate from a master’s program by the date determined by the Chief Nursing Officer or Vice President, Ambulatory Administration
Five (5) years of healthcare operations experience in applicable Care Ring/Service Line
RN licensure required for Inpatient/Hospital Based Care and Critical Care
Knowledge of business management techniques and principles, project management, finance, and statistics at a level normally acquired through a completion of a master’s degree in applicable field to develop and direct objectives and goals and resolve complex management problems
Ten (10) years of healthcare operations experience in applicable Care Ring/Service Line
RN licensure required for Inpatient/Hospital Based Care and Critical Care
An approved equivalent combination of education and experience

Nice To Haves

Ten (10) years of healthcare operations experience
Strategy minded; ability to focus on strategic rather than operational objectives
Ability to effectively allocate resources (i.e. budget and personnel)
Capable of assisting executives in defining organizational goals, critical issues, and strategic plans
Experience modeling and upholding organizational norms and values, particularly with regards to health and safety
Exceptional problem solving and critical thinking when addressing organizational issues
Skilled in fostering a positive workplace culture and building inclusive workplace teams
Experienced in providing and receiving feedback via daily interactions and direct reports
Skilled in creating an environment that is open to feedback

Responsibilities

Preparing annual reports for their assigned areas of responsibility in collaboration with the Medical Director dyad partner
Developing community relationships that align to the goals and objectives of their clinical area
Designing and implementing new care delivery models that adhere to organizational standards
Assuring non-physician staff care skills are appropriately aligned to job responsibilities
Developing and implementing evidence-based practice standards for the clinical care areas within the scope of their responsibility
Coaching medical and non-medical team members on quality at the departmental and unit-based levels
Defining, setting the standards, and monitoring safety, patient satisfaction, quality, and financial metrics in collaboration with Medical Director dyad partner
Developing, maintaining and implementing clinical and non-clinical protocols, policies and procedures, in collaboration with the Medical Director dyad partner to support the delivery of high-quality care and service
Developing patient flow models through the care rings and service lines to optimize the patient experience
Coordination of care across the care ring / service lines with accountability for the transitions of care processes and maintaining access across the continuum
Orienting, onboarding and off boarding medical team members into their areas of responsibility in coordination with Human Resources policies and procedures and the applicable Medical Director dyad partner
Accountable for clinical equipment / Supply chain management policies and compliance within their clinical areas of accountability
Defining and monitoring clinical, safety and quality outcome metrics
Addressing patient complaints
Enforcing all staff policies and bylaws
Management of the total cost of care and long-term patient outcomes
Co-management of the service line/care ring to achieve financial performance targets
Non-Physician team member oversight including, a. Team development and employee engagement, Orientation and on-boarding of team members, Leadership development within the team, Allocation of time and scheduling, PTO management, Performance evaluations, Discipline management, Determining compensation in collaboration with HR, Selecting unit/department non-physician operational leaders, Ensuring diversity of provider workforce, Ensuring staff competency for areas of responsibility
Participating in strategic planning and visioning for the care rings and service line in conjunction with Medical Director dyad partner
Developing strategy for value-based care delivery across the continuum – moving from fee for service, to accountable care to risk based strategies
Assess and plan for regulatory and reform (state and federal) changes that impact the service line (this is a different type of regulatory compliance than above)
Developing marketing and business growth plans, including new program strategies in conjunction with Medical Director dyad partner
Collaborating with payers and employers with finance team members
Ensuring optimal patient safety and communication through monitoring of faculty supervision and teaching quality and adherence to agreed staffing models and organizational policies